Bryan Eitz, Mba Email & Phone Number

Developed and led global team comprised of 3 managers and 50 staff members located in multiple US locations, India, and Northern Ireland providing software quality testing services for Allstate customer-facing web applications. Managed $6.3M budget, delivered on/under plan each year.

Northbrook, Il

Led a hand-picked, cross-functional task force to advance Allstate’s software testing capabilities. Developed new maturity assessment model, creating detailed roadmaps for over 40 software products in a highly regulated environment. Together we:• Improved testing maturity by 30 percent in nine months. • Enhanced regression testing efficiency by up to 75 percent for pilot program applications. • Reduced assessment duration by 60 percent.

Northbrook, Il

Developed and led global team comprised of four managers and 85 staff members to provide software quality testing services for agency applications. Managed $5M budget, delivered on/under plan each year. Led a global team of 3 Managers and 65 Software testing professionals located in India, N. Ireland, and 4 US locations.

Northbrook, Il

Led a global team of five engineers accountable for managing over 10PB of raw Network Attached Storage capacity comprised of NetApp Filers, EMC ATMOS object storage, and EMC Isilon systems. Accountable for planning and delivery of NAS platform strategic projects, lifecycle events, and maintenance activities. - Lead Incident resolution activities as well as Problem task investigation and resolution. - Improved overall platform availability through focus on quality change execution, capacity management, and continual improvement approach to issues.- Major project successes include enterprise NAS system refresh migrations (2), OS upgrades (2), and deployment of internal object storage offering.

Northbrook, Il

Responsible for managing delivery of Backup and Storage (SAN and NAS) services at Allstate Insurance Co by leading a global delivery team of 15 comprised of employees and contractors located in the US, Ireland, and India.• Established global support capabilities, building multiple offshore teams to execute storage requests.• Reduced storage service delivery times by more than 35 percent, significantly improving service levels. • Developed program of continuous improvement, leveraging reports to identify improvement opportunities in storage processes, employee skills, and overall delivery chain coordination.

Special assignment: Identify and remediate threats to system availability.- Identified 102 Threats, 35 rated High or Medium Risk, 25 of which were remediated prior to reassignment- Refined draft audit process to create a reuseable audit framework for Allstate infrastructure and applications.

Led global voice engineering team with broad accountabilities including strategy, implementation and catastrophic team management. Delivered critical strategic projects such as Voice Over IP, 100 percent call recording, outbound dialing, claims and sales CRM integration, speech IVR, HR, and Financial IVRs.

Northbrook, Il

In addition to Voice assignment, served on Core Team of Home Based Work program representing Technology area. Team was comprised of representatives from Legal, Facilities, Technology and HR, with the objective of developing a standard HBW program for the Allstate Enterprise. The team successfully built and deployed Enterprise Home Based Work Guidelines and onboarding processes. Accomplishments:- Successfully delivered enterprise HBW program, from creation, pilot and implementation.- Coordinated pilot activity within IS, and product operations team. - Provided technology information on HBW-enabling applications, including Job Aids, Ordering processes, and cost estimates.- Active participant in CBA creation for Home Based Work program.- Led Pilot activity including over 110 resources.- Partnered with all project team members well, and was viewed as a leader within the team.- Active in creation of online resources for the program

Held several roles within Expense Management team. Managed over $127M in data and voice expenses. Performed detailed data and voice expense planning and reporting. Significant Achievements:- Savings totaled over $10M in first full year managing agent office expense. Further one-time and recurring savings realized each year.- Effective planning, governance and reporting allowed reallocation of savings to wish list projects and give-backs to the enterprise.- Led automation effort for automate telecom invoice processing, partnering with AP-SWDC.- Created and supported Telecommunications Order Management System (TOMS) as request method for Agent Office telecom and other office move, add change activity. TOMS provided governance to order process and enabled efficient reconciliation.- Created automated method for auditing Agent office invoices leveraging TOMS data.

Schaumburg, Il

Served as Depot Repair Manager, leading a team of 6 Full and Part time resources providing repair and refurbishment services to local companies including Unisys and Motorola. Developed new service offerings and managed all aspects of the shop day to day. Delivered customer presentations and actively managed relationships. Created new machine cloning process to support large new PC deployments, testing and packaging processes for refurbished equipment. Participated in strategic planning sessions and translated plans to daily business practice.

Master Of Business Administration - Mba, Marketing, International Business

Bachelor Of Science - Business Administration, Marketing

Activities and Societies: Student Senate; Franklin Honor Society