Bryan Elliott Email & Phone Number

N. Billerica, Ma

Responsible for providing support to Account Managers as well as direct support for customersProvide technical support to customers using web based products while ensuring excellent customer service.Onboard new and existing customer data into web based software using Excel functions and formulas to complete data for exportCreate and provide quotes to customers for renewalManage all aspects of setting customers up to auto provision data

Framingham, Ma

• Responsible for providing comprehensive sales and service support to Philips Home Monitoring B2B customers.• Develop territory plans for assigned sales/service territory with the goal of meeting or exceeding the territory’s revenue objectives.• Work with program (customer) staff to develop annual business plan that drives growth as well as attains or exceeds specific revenue targets as required to support larger territory business plan.• Quarterly reviews with key customer staff (to include primary decision-maker)• Act as service liaison between customer and various internal Philips Home Monitoring departments to ensure that customer’s service needs and expectations are exceeded.• Maintain active sales funnel (via SalesForce.com) to enable and ensure both goal attainment and accurate monthly revenue forecasting.

Framingham,Ma

• Provide Account support for 12 states and 10 sales professionals and 2 sales directors• Train business partners (Hospitals, HHAs, Dr. Offices) on software and equipmento Both via webinar as well as in person on-site and off-site• Build strong relationships with customers and identify their needs.• Collaborate with all levels of the organization both internally and externally• Successfully guide and support business partners not only in on-boarding but on an ongoing basis• Identify trends, compile reports, and analyze data for business partners• Achieve top of class Lean implementation idea

Framingham, Ma

• Troubleshot equipment with end users• Participated in various special tasks to test new applications & software prior to the rollout and supported the project teams during beta• Responded to various forms of escalated customer complaints as advanced customer service support

Framingham,Ma

• Advised new business partners due to company’s purchase of a competitor• Participated in the transition of over 100,00 subscribers and about 500 programs from Health Watch to Philips Lifeline• Coordinated activities between new business partners and various internal departments• Updated training curriculum and materials as part of the transition activities

Framingham,Ma

• Interact with end users through telephone while following a highly sophisticated emergency medical alert response protocol• Assisted subscribers during high pressure and intense emergency situations successfully• Excellent knowledge of emergency response service protocols and documentation

Chelmsford,Ma

• Managed up to 30 employees at a given time including other supervisors• Trained new employees including those promoted to supervisor• Performed safety trainings• Created daily plan for operation, new safety protocol, and position protocol