Bryan Song Email & Phone Number

Kirkland, WA, US

Bellevue, Washington, United States

API's, Automation, Internal Tools, Site-Reliability

Redmond, Washington

• Worked with agile methodologies, specifically sprint planning.
• Re-imaged and updated software over 400+ laptops and desktops to deploy to city-wide clients.
• Experience using with SCCM and ADUC to manage city laptops and desktops.

• Created separate curriculum in order to give students additional practice outside of class.
• Supervised and wrote mock exam questions as practice for students.
• Guided students to correct solutions after reviewing missed exams questions.
• Helped multiple classmates and friends succeed in their computer programming I and II classes.

Lynnwood, Washington

• Audited voicemails and tickets.
• Handled various store support incidents regarding POS computers, peripherals, store LAN, WAN, mobile and web-based applications.
• Resolved common hardware, software, or network related incidents.
• Documented unfamiliar IT support processes, such as internet troubleshooting.
• Developed new on boarding processes for new interns and employees to decrease time spent during the introductory period of their employment without compromising important information.

Bellevue, WA

• Followed the extremely high standards of UNIQLO without creating stress for other employees and customers.
• Contributed to monthly meetings where the team discussed the goals for the store and the plans for rolling out future items.
• Actively promoted UNIQLO products to customers incentivizing them to purchase more products.

• Restocked packaged food, produce, and beverages.
• Assisted customers with directions and information to make finding items much easier.
• Maintained healthy, and comfortable environment for customers by keeping the sales floor clean and organized.
• Created a daily routine of tasks with deadlines in order to communicate with teams in different shifts.

• Kept a fast pace while expediting food for both drive-thru and in store customers without creating mistakes in orders.
• Operated cashier with efficiency to shorten long lines and maintaining good customer service.
• Retained cleanliness throughout the day by cleaning tables and wiping seats.