Service Line Manager & Marketing Communications Specialist
Boston, Ma, Us
• Provided service line management, including the implementation of print, broadcast and interactive initiatives, for fetal care, general surgery, plastic surgery, transplantation, gastroenterology and vascular anomalies• Implemented $500K-plus marketing campaigns encompassing billboards, radio, newspaper ads, and online media, all in support of Children's network locations throughout eastern MA• Built and maintained the Web sites and corresponding social media presence for clinical services as diverse as pediatric transplant (childrenshospital.org/ptc), esophageal atresia treatment (childrenshospital.org/eat) and fetal care (childrenshospital.org/afcc)• Designed internal and external communication strategies for Children’s Hospital Boston at Waltham, encouraging use among patients and referring physicians• Wrote physician-directed copy for direct mail, radio, print ads, and collateral for multiple departments• Wrote the quarterly newsletter for the Pediatric Physicians’ Organization at Children’s, a joint contracting group of private physicians with referral relationships to Children’s• Led the pre-production and broadcast of surgeries presented live over the Web• Served as trainer to classrooms of colleagues, instructing them on the principles and tactics of exceptional customer service