• Deliver legal process (i.e., subpoenas, summons and complaints, notices of all kinds) as required, traveling throughout MA and occasionally CT, NH and RI, and maintain a detailed log of those deliveries

• Responsible for safely and efficiently delivering Amazon packages to residential and commercial locations

• Ensured staff was enforcing all posted rules; encouraged staff and members to participate in aquatic events/trainings; oversaw the completion of swim lesson progress reports; monitored class registrations, rosters, and participant to instructor ratios; acted as greeter/supervisor during first week of classes to ensure proper participant onboarding; reported all incidents/accidents; assisted with promotion and marketing of events and programs• Hired, trained, disciplined and evaluated aquatic staff; assigned and posted staff schedules ensuring adequate coverage of shifts at all times; managed the swim lesson budget• Tested water for chemical balance and recorded at assigned times; checked all safety equipment and assured that all swim class equipment was organized and in proper working condition; opened and closed pool as needed; maintained security and safety of pool area at all times as well as daily cleanliness of pool areas by inspecting pool area and assigning various jobs to aquatic staff • Attended Aquatic Affinity meetings, assisted in conducting & coordinating monthly lifeguard in-service trainings & instructed swim classes/lifeguarded as needed

• Processed and filed all camp applications and paperwork; collected direct payments, processed scholarships and vouchers; answered telephone and e-mail inquiries, answered parent questions and addressed complaints/concerns, perform various clerical duties

• Maintained a safe and orderly fitness center with a commitment to providing excellence in service to members, clients, volunteers and staff; performed fitness orientations, promoted organization fitness programs and assisted with member/client questions; cleaned and maintained equipment and stocked all areas with appropriate cleaning materials

• Ensured a safe, clean, well-maintained and friendly environment; made continuous rounds throughout the building to make oneself visible to members/staff; assisted with Welcome Desk responsibilities such as facility access, tours and program setup

• Operated, maintained and improved Welcome Center services, systems and performance; served members and guests, maintained member service control, answered telephone, answered member/guest questions and addressed complaints/concerns, performed various clerical duties; ensured the Welcome Center functions at maximum efficiency to fully support customer service objectives such as program participation growth, high staff and member satisfaction and retention of members

• Licensed to sell insurance through New York Life Insurance Company, offering a variety of products that can help one to meet a number of insurance and financial needs, including, but not limited to college funding, retirement, managing costs for extended periods of care and lifetime income strategies.

• Consulted with gym members about fitness and motivated them to get started on their fitness journey with clearly defined exercises and programs to help them achieve their fitness goals; oversaw personal trainer’s schedules and set up group classes; prospected, sold new memberships and personal training programs; maintained the cleanliness and attractiveness of the club by cleaning up debris as well as organizing the free weights area; organized outreach to market and provided awareness of club presence by attending Chamber of Commerce events and setting up an advertisement tent/display at the Plainville Fall Festival

• Processed and managed group life waiver of premium, accidental dismemberment and accelerated death claims involving over $3M in reserves; oversaw entire claim process from investigation through claim decisions by collecting and managing all supporting documentation, making phone calls to claimants for status updates on their conditions and processing payments based upon investigation outcomes; updated claim forms with marketing’s assistance and helped to implement a RightFax within the department to streamline the claims process and make processes easier for everyone

•Investigated and managed auto liability and general liability claims•Maintained high levels of communication with individuals and attorneys•Negotiated settlements to cases based on liability, injuries and treatment of injuries•Managed sensitive, higher-exposure cases with complex injuries•Interpreted legal liability, insurance policy coverage and state (MA, CT, VT, NH, RI & NY) tort law

•Conducted public record research at the Registry of Deeds, Registry of Probate and Superior Courthouses •Located and interviewed witnesses•Issued subpoenas and notices of complaint•Performed surveillance