Bryan Gano Email & Phone Number

United States

United States

Pflugerville, Texas

 Manage, direct and coordinate all functions of the restaurants. Coordinate with customers to create customized special events. Plan and oversee end-to-end catering events for 2-100 guests, including wine tastings and classes, cooking classes, fine dining, and casual dining. Handle staff schedule and payroll. Interview, hire, train, motivate and discipline employee team according to company standards. Develop budget and ensure restaurant remains within the budget. Monitor P&L statements and implement strategies to lower costs and increase profitability. Analyze individual and team performance against business goals and implement plans for improvement.  Conduct coaching sessions, performance evaluations, and discipline sessions to maximize productivity and minimize turnover. Successfully manage team to key performance indicators (KPIs), including customer satisfaction, efficiency, staffing utilization, acceptable turnover, and financial performance. Supervise delivery of quality customer service over a variety of communication channels. Respond within pre-established timeframe to customer and prospect queries. Work directly with customers resolving problems and ensuring productive interactions.  Maintain daily, weekly, and monthly paperwork and reports. Administer bookkeeping responsibilities, including auditing cashier’s banks, supervising petty cash, and bank deposits. Scrutinize premises and observe staff and guests to ensure compliance with occupational, health, and safety standards and liquor regulations.

Austin, Texas

Interact with guests to foster an environment that boosts revenue, handling problems head on with efficiency. Run daily preparations for Back of House, setting a standard of excellence at kitchen stations. Maintain a consistent sales number of 95K weekly, conserving labor costs to be in line with weekly sales projectionsOversee schedule for all Front of House duties for over 40 employees

Austin, Texas

Fostered relationships with guests, vendors, and suppliers, collaborated with executive chef on wine and food parings.Increased sales 20% after taking over administration of the wine programLed wine training classes that doubled sales and salary of employees

Austin, Texas

Expanded a two-person startup company to a team of seven, opening 44 new accounts within a six-month time frame.