Bryan Garra Email & Phone Number

Cleveland/Akron, Ohio Area

Akron, Oh

Own and operate a professional real estate management & investment company;duties include but are not limited to:Profit & Loss Statements, Balance SheetsBookkeepingProperty acquisition, rehab, marketing & salesProperty management and leasing

As leaders in the Contact Center industry, Plus One knows your business relies on the consistent delivery of top-notch customer service to build – and retain – a loyal customer base.With the high volume of daily customer interactions, you need a solution that can capture, organize and analyze 100 percent of your vital call data. You need a solution that delivers specific feedback in an easy-to-understand format, and one that strengthens your operation at every level.That’s why we developed SoundTrack™ and TrackOne™

Akron, Oh

Responsible for real time planning, forecasting, scheduling, intraday management, and analyzing work force functions for Customer Care. Provide direction and support to customer care leadership to ensure established contact center objectives are met.•Coordinate resource-sharing opportunities based on historical and real-time data for maximum staff utilization. •Coordinate off-line activities such as training and team meetings to minimize operational impact.•Create and maintain reports from scheduling software and other sources.•Compile and format data generated from ACD/IVR systems into daily, weekly, monthly, and ad hoc reports for distribution to management team.•Monitors ACD and IVR software/hardware to ensure accuracy for necessary reports and staffing requirements.•Provide historical performance analysis to validate/adjust scheduling and staffing forecast.•Interact with Call Center Management team to ensure adherence to work schedule for call center agents.•Recommend procedural and operational guideline changes to improve communications and operational efficiency.•Provide administrative support to the Contact Center and Contact Center Management staff.•Initiate and track work requests and trouble tickets with various internal and external work groups.•Make necessary adjustments to workforce management software to appropriately track and manage the productivity of agents.•Maintain work instructions and policy and procedures in relation to the Contact Center.•Meet all standards established for this position as outlined in the attached performance criteria.•Perform other duties as may be assigned by management.

Strongsville, Oh

•Meet all sales objectives.•Handle all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments.•Maintain strong knowledge of all Company products, accessories, pricing plans and promotions.•Provide efficient, courteous customer service and assistance in all aspects of product offerings and services.•Multi-task in a fast paced team environment

Bachelor Of Business Administration (Bba), Marketing/Marketing Management, General, 3.2

Activities and Societies: Pi Sigma Epsilon, American Marketing Association

Diploma, Business/Commerce, General

Activities and Societies: Varsity Soccer, Varsity Rugby, Theater, Track & Field