Responsibilities included communicating with international corporate and law firm customers to determining search requirements and scope, and develop and deliver competitive quotes and clear statements of work. Managed search project scheduling, assignment tasking and provided guidance for a global team of search analysts in US, UK, Japan, Germany and India. Performed search quality review and results delivery to customers, as well as customer satisfaction, success and retention operations. Performed prior art searches and served as subject matter expert in all electrical engineering, physics, optics, and computing software and hardware technology areas. Full life-cycle search project management.