• Strategic and trusted partner to client service across a variety of technology and media clients with an emphasis on process and efficiency.• Consult, manage, and assist client service solve their business objectives by leveraging different methodologies and partnering with internal Ipsos operations/3rd party vendors• Establish operational end to end process for clients and projects to help lead to more efficient project management and open time to focus on client relationship/analysis • Develop strong relationships with internal Ipsos operations and 3rd party vendors to help lead strong performances during project execution• Drive success of projects through developing thoughtful survey design, analysis, reporting, and writing of recommendations in conjunction with client service• Lead/assist in the direct costing of proposals while ensuring appropriate service line margins• Identify areas to negotiate costs with internal operations and 3rd party vendors to help grow service line margins• Provide trainings on best practice and latest products, tools, and automation • Initial point of contact for operational escalations in both internal and external purposes• Act as the “Ops Voice to the Client” to help clients understand operational procedure of objective

• Responsible for managing multiple projects with $6.5M in revenue and executing client expectations in an efficient and fast-paced, deadline-driven environment.• Maintain and strengthen client relationships through exceptional service and strong attention to quality control• Develop and design research ideas for clients based on their objectives through proposals and recommendations• Manage and coordinate all aspects of the research process from research design, analysis and interpretation of results through the preparation of reports and delivery of presentations• Oversee and direct multiple market research projects at once, including but not limited to quantitative, qualitative, concept testing, brand tracking, discrete choice, and segmentations• Oversee the launching and maintenance of studies including online survey proofing, ordering and monitoring sample, monitoring project status and data processing• Provide day-to-day guidance and coaching to junior team members as well as provide trainings to all new team members

Responsible for managing multiple projects and executing client expectations in an efficient and fast-paced, deadline-driven environment.• Conduct set up of studies in proprietary web administration system and review online set-up of questionnaires, survey sampling, and quality checks of data deliverables.• Work with operation teams (survey programming, data processing, coding, and engineering) to ensure survey and project accuracy.• Manage and negotiate pricing and the relationships between multiple sample providers in order to meet quota requirements of each study. • Work on bids that have been developed by the client service or business development team and prepare the pricing, feasibility, and timing for the market research study.• Responsible for all monthly invoicing of clients and sample vendors.• Monitor field progress for on-time and on-budget completion.• Manage numerous monthly trackers that range from brand equity, ad testing, and campaigns.

Responsible for the marketing and branding of the NY Rangers at various tri-state area events.• Brand organization through MSG’s marketing campaign, while reinforcing fan loyalty through promoting team events.• Secure clients interested in the Rangers Road Tour by negotiating contracts and organizing event details.• Manage Road Tour staff, which includes scheduling, payroll, inventory, and sales campaign.• Teach fundamentals of hockey through clinics and games so individuals positively identify with team.