Hospitality/product development/customer service/retail development with a new hotel opening on site for 2023/ steak holder management/ engagement/ recruiting & development of a new team. Just a normal day covers all of the above & more!!Acting head house keeper August 2022 to April 2023. As I move towards semi retirement now supporting our New HHK and working thru an induction program to ensure standards & continuity for the Doxford brand which is growing quiet rapidly in 2023. As we move towards the autumn of 2023 I plan to semi retire and work part time . Currently trialling front of house for breakfast cover and supporting the current HHK and HK team in the afternoon.

Customer Service at a high profile 5 star wedding venue in Northumberland, Newton Hall Upper Newton Northumberland. 27 luxury lodges will be added to the brand portfolio with a June launch date. A very exciting time for Newton Hall Estate. Having returned I now work alongside side the reception team /Newton Hall Manager’s/ Multi site re house keeping & agency team members over three venues.

My current role as wholesale manager requires me to flex from Managing customer accounts and year on year performance, along with brand training at all levels. Prospecting for new business and opening a number of new accounts per year. Advising clients on what to buy for each of the new seasons product launches . Attending trade shows and being the brand ambassador for Maison Berger / Emosia Group.2022 is very exciting as we have much more product to show case and New Premium Designers will be on board for the Autumn.It saddens me to leave this brand after nearly 3 years of hard work. But our Uk sales directors performance is currently under review and whilst I have challenged. I am the escape goat for her poor performance and communication with France

Blue Diamond have a new acquisition at East Bridgford, just outside Nottingham. The new site is Alan Ropers 10 year vision for flag ship retailing in a Garden & Home environment. This is Blue Diamonds 20th Garden Centre in their portfolio and covers 1’400 square feet of retail. Plus three restaurants and a play barn. With additional retail planned for Summer 2019 and currently under construction.We opened on the 22nd March 2018. And my role is very much a business development retail manager for the Home & Paper Assortment. Which has exceeded all expectations and currently sits in 1st HP for Home and 3rd HP for Paper & Gifting at the end of this financial year 2018/19. The Home team are currently leading on setting standards & best practice for other centres and new Wyevale acquisition centres to follow and emulate . During the first three months of opening I have trained over a 70% of the team on the customer journey covering Sales & Service, which breaks down to. (ABC) Acknowledging The Customer, Building the Sale and Closing the Sale. I currently support the GM with Recruitment, Induction,Training and the Operational day to day running of the G.C. as required.I frequently support and deliver the daily managers meeting. Setting the commercial tone and focus for the day in the absence of the GM. I also support and guide the reception team re customer service and coach my colleague managers as required. The Home assortment has already driven sales in excess of 2 million and the centre is trading ahead of expectations at 11.7 million.

Wyevale Garden Centres is a chain of 148 garden centres in England and Wales. It is the largest garden centre group in the UK, with each centre separately branded. The group now owns 17 of the "Garden Retail Top 100" individual centres by turnover, including nine in the top 40.The regional role covered the Midlands and North, working with 4 Coaches, S.L.T, Learning and Development Team and 4 Regional Managers to improve company sales, customer service and increase K.P.I’s within the Garden Centres and Restaurants.My role has been extended on numerous occasions and now runs till the end of January 2018. The role now includes delivering training & coaching across the Midlands and North in 30 plus Garden Centres. I have historically supported my colleague coaches during spring 2016 whilst they were new in post and to the business. In 2017 we have added Garden Centre Managers, Department managers and Team Leaders. Our target in 2016/17 was to train 80% of the garden centre teams and engage in changing the culture around customer engagement and service. Thus driving conversion, average transaction values forward through Sales and Service.We then plan to support our garden centre management teams with coaching skills and training around observations and setting smart objectives based on the GOLD model,In the autumn 2016 we began supporting our restaurant management teams. Setting service expectations with colleagues around engaging with customers, menu and driving average transaction values forward.Comments from Managers S.A.(Ops Mgr Bridgemere) I am very disappointed to see you go Bryan you will be missed. I found your approach to people and service absolutely fantastic. M.B (GM Gosforth). Thank you for all your help in getting us to hot status, I know myself and the team enjoyed having you there and guiding us in the right direction.

Service provider and customer service agents for Ryanair , Thomson and Thomas Cook Holidays . The role covers check in , land side and air side operations around the ramp and apron . Introducing passengers to immigration and managing an average passenger number of 189 to 220 passengers (plus) per flight. Meeting aircrafts and passengers ensuring we meet CAA guidelines for operational safety air side. .

AG Retail Store Manager , currently managing a top 10 store in terms of sales performance . KPI's in brief cover the operational responsibilities for managing a stand alone unit . Increasing transaction values and add on's , data capture and increasing sales to a +5%. During training I experienced the complexity of small and large branch trading conditions , territory and bench manager roles and visual merchandising standards across the Clintons estate .

Turnover $14 Million US Dollar's approx.. £9.2 million currently trading well at +33% and consistently achieving sales targets. Responsibilities include meeting the Ralph Lauren KPI' for FHQ with a head count of approx..68 team members , Branch Traffic , Data Capture and Customer Service Standards. Recruitment , Development , Induction and Assessment Centre's for the York store.

I currently manage the Beauty, Childrenswear, Children’s shoes, Habby, Jewellery, Nursery, & Travel Goods team at John Lewis Nottingham. This is the biggest promotion of my career to date and a post that I passionately wanted to hold. To be asked by my operations manager to take on the role was the icing on the cake! And true confirmation of my worth to the John Lewis brand . I manage a team of 7 Section Managers (Including two trainee's), 66 to 74 partners and a consultant team of 77, due to a £1 million investment in the Beauty Hall Project. New brands under my managership include Origins, Bare Minerals, Benefit, Lip Stick Queen, Aerin & Bobbi Brown. My consultant team manages three spa rooms covering the Elemis Spa, Clarins (Red Room), Decleor and a generic beauty room used by Lancome, CDLM, Chanel, Liz Earle & Dior. My sales showed consistent growth during 2012 and 2013 ending the year on plus 6.8%. Growing market share and strong online sales for my catchment area . Especially within the youth market re brands! With the support of my line reports I managed, reviewed and controlled two pay budgets. One for the consultant team averaging £300k a half year plus promotional budgets and a John Lewis Partner team budget covering the complexity of my assortment to include brand consultants on Habby and Nursery . My current position of Department Manager Beauty & Childrenswear is under review and we are now at the end of personal consultation, so I fully appreciate that the timing may or may not suit your business plan for growth. But I would welcome a conversation or informal meeting if you feel I am right for any current or future planned posts. I am currently on garden leave and seeking new opportunities in and around York North Yorkshire. As my partner has secured an operational post at the New John Lewis York Department Store.

Department Manager . Menswear Formalwear Sports & Travel Goods.During my time on menswear we saw some challenging trading conditions with increase's ranging from +1.2% to a much more healthy +7.3%. I grew market share on brands and introduced newness with the support of our buying teams. Especially in the youth market bringing in younger brands,developing existing one's and changing the age profile of our customer. I also introduced more theatre within men's fashion by introducing fragrance and skin care product launches for men with an average monitored return of £12k plus a year. Whilst also with the support of my graduate trainee we also ran fashion events , workshops and fitting room trails for improving customer service. The ultimate aim was to increase revenue from fitting room sale's. Private Retail Consultancy Work . I have also been working with a local retailer to improve their brand ID, retail look and feel their retail offer, POS, online offer, review opportunities for additional income streams , window presentation and seasonal eventing in short.

My first major challenge on appointment was to merge two teams that had not worked together before and manage the change curve that we would all have to travel as a collective team. And also manage the expectations of my operations manager.I secured and delivered a corporate gift for a major energy supplier to the value of £23k with the support of my team and line managers. (B2B2C)

Department Manager . Lighting Pictures & Mirrors My Department saw growth of + 2.3% during a tough trading climate. I added new elements to the assortment to grow our market share and we delivered a project re laying and wiring the whole assortment.Home Design ProjectI also managed a project and personally selected & presented to Wilson Connelly & Taylor Woodrow. A collaboration with John Lewis at their Lincoln site to experiment with developing a joint brand offer for show homes and our home furnishing advisory service. Reviewing both business's potiental for a home retail colaboration. Covering the JL estate of Departments stores servicing the builder & consumer needs within the region. (B2B)Collaboration with artist Kris Hardy to create an interest in art and in store theatre. (B2B)

Nursery and Children's Fashion was my first promotion to Department Manager.My team worked hard to grow sales at + 4.1% for the year 2001/2002 and +6.2% for 2002/2003. Under my Manager ship we also won lots of new business by promoting our Nursery Advisory Service with local midwifes by sharing product information and creating Advisory Events . But also taking the service to mum's in anti natal classes . We also invited Beauty brands to support in case's where their assortment had products that linked to mum's to be. Such as Clarins and Decleor.

Moved to Peter Jones to experience the London retail offer.

Section Manager After Sales Service - managing monthly accounts , managing service agents , budgets , supporting the selling floor operation , Invoice and admin operation and the early installation of a call centre at John Lewis Kingston prior to moving to the John Lewis service building at Brooklands . Section Manager secondment to Large & Small Electrical to support and deputise for the Department Manager whilst a call centre was installed at the Brooklands service building.Graduate sponsor for 9 graduates joining John Lewis Kingston Management Team. This was the first trial outside central London.

As a Section Manager I covered various Department ranging from Menswear Sports Kitchenware Large and Small Electrical Fitted Kitchens . Plus supply chain secondments into Women's Fashion to set up and manage a replenishment operation based on customer service , selling floor recovery standards , increasing sell through rates for fashion brands and managing wastage .Prior to this I was a Management Trainee home grown from a selling Partner.