Bryan Hildreth Email & Phone Number

Louisville, KY, US

Lead the Human Resources, Patient Services and Payer Relations functions for Mortenson Dental Partners (MDP), a multi-state Dental Service Organization located in Louisville, KY. MDP owns and operates over 140 offices in 9 states.

Louisville, Kentucky, US

• Establish vision and strategy for service excellence and support services functions for an integrated, multi-site healthcare organization consisting of 11,300 employees. Led culture change initiatives focused on best.
• Originated service excellence function establishing organizational structure, service programming and education capacity to drive improvements in the customer experience.
• Created a new organizational culture by aligning incentives from the executive to employee level, changing our employee selection and on-boarding processes, developing a comprehensive education curriculum, improving.
• Responsible for executive leadership for support services including Environmental Services, Food and Nutrition Services, Engineering, Clinical Engineering, Parking, Security and Safety.
• Provided internal consulting and coaching strategies around human resources, culture change and service for entire organization, including executive team, corporate functions, and field operations.
• Increased all customer experience scores above national averages with 25% of departments ranking in the top 10% of the country.

Louisville, Kentucky, US

Guided Human Resource function covering employee relations, talent management, training and development, benefits and compensation administration, performance management, payroll and HRIS.

US

Led the Human Resources function for Jewish Hospital, including employee relations, training and development, leadership coaching, recruitment, and employee communications.