Director Of Software Quality And Lifecycle Management
Current• Oversee the SDLC process for 7 major products, managing development workflows, establishing key performance metrics, managing support escalation processes, and overseeing product quality. • Established a Process Advisory Board to help ease the transition of tools and processes into new parent company. • Provide support for key integrations such as Jellyfish (off the shelf) for resource allocation tracking, and Splunk (custom reporting tool) for metrics on QA and support escalation. • Streamlined daily Support / Developer meetings using Splunk dashboards to cover key topics and discussion quickly and on priority to make optimal use of daily meeting time.• Implemented a QA shift-left approach for all products so that test plans can be created and reviewed by team members before implementation efforts begin, resulting in higher cohesion among the team, earlier defect detection, and more thorough testing.• Conducted post-mortem reviews of customer found defects among QA members, so that we can learn from customer experiences, and work to reduce customer pain.
