Bryan Huang Email & Phone Number

Melbourne, Vic, Au

1248 High St Rd, Wantirna South Vic 3152

Melbourne, Victoria, Australia

Melbourne, Australia

• Custom SharePoint document libraries, documents check in / check out and versioning and granting access of document. • Create task lists and related workflows, webparts look up tables with drop down choices. • Document incident and resolution information in ServiceNow.• Delivery consistently high customer service while striving for a high level of first contact resolution.• Establish and maintain effective corporate relationships with internal and external… Show more • Custom SharePoint document libraries, documents check in / check out and versioning and granting access of document. • Create task lists and related workflows, webparts look up tables with drop down choices. • Document incident and resolution information in ServiceNow.• Delivery consistently high customer service while striving for a high level of first contact resolution.• Establish and maintain effective corporate relationships with internal and external stakeholders.Key Achievements• Achieved 9 times nomination of Adecco Group Values Award.• Automate the business processes, reduce the processing time by 50 % and saving company resources.• Achieved 85% high first call resolution on a monthly basis and 90% customer satisfaction rate. Show less

585 Latrobe Street

585 La Trobe St, Melbourne Vic 3000

Level 16, 28 Freshwater Place, Southbank Vic 3006

Key responsibilities:•Resolve technical issues that occur during the day to day operation of the business of the business and its end users. •Handled incidents and requests through ticket logging system, Service Now

Master Of Information Technology, Computer Systems Analysis/Analyst

Bachelor Of Commerce (Bcom), Accounting And Finance