Bryan Isaac Email & Phone Number

Los Angeles, Ca, Us

Vice President of Operations for a Dunkin & Baskin-Robbins franchise group.

Canton, Ma, Us

St Louis, Mo, Us

Develop strategic and tactical plan for operational management and people development to meet organizational performance objectives within budget. Establish and maintain effective systems for evaluating all aspects of profitability and growth for the business. Accountable for hiring and developing management team. Set sales projections and objectives to achieve food and labor targets focused on building long term revenue growth through providing consistent product and an exceptional customer experience.

St Louis, Mo, Us

• Used data and operational knowledge to implement changes which increased controllable profit from 27% to over 30%.• Identified opportunities to improve daily operations to increase store operating profit to above 6%.• Mentored five existing managers to achieve Panera Bread certification as Training GM’s.• Created a manpower plan to ensure depth of talent for 3 successful new store openings.• Nurtured a collaborative environment between GM’s by appointing subject matter experts in food cost, labor controls, training and customer experience empowering them to work together to meet company goals. • Drove top line sales with development of catering program. Supported Catering Manager with initiatives to increase catering revenue by 15%. • Evaluated R and M costs and reduced expenditure by hiring a Maintenance Manager to minimize the need for specialist contractors, saving the company $90,000 per year.• Fostered a culture of promoting from within and recognizing success which reduced employee turnover and improved morale.• Served as a project manager during new store buildouts liaising with architects, Panera R & D team and contractors to optimize operational efficiency and customer ease of use.

St Louis, Mo, Us

• Developed strategy to turn around an underperforming unit. • Analyzed food and labor costs to create a plan to bring them in line with company projections. • Established a training team to introduce and apply Panera Bread SOP’s and quality control.• Reduced production times; got them back to under the Company standard 3 minute average.• Improved customer experience scores from 30% to over 70%.• Developed a manpower plan and growth opportunities for associates to become managers. • Increased employee morale through development and incentives, reducing employee turnover costs. • Within 6 months certified the café as a Platinum level Training location. • Attained Training GM status and trained managers other franchise groups.

Warren, Ohio, Us

• Interviewed, on boarded and trained new employees. • Ordering and food cost specialist.• Created associate schedules based on sales projections.• Assisted the GM and team in certifying the café as a training store.

St Louis, Mo, Us

• Assisted in training and onboarding new employees. • Facilitated employee orientation for the Franchise group.

Chicago, Illinois, Us

• Part of a team that achieved a level 3, the highest metric of success, on the store operation review.

Bachelor’S Degree, Digital Communication And Media/Multimedia

High School Deploma