Bryan Kasper's Location
Portland, Oregon, United States, United States
Bryan Kasper's Contact Details
Bryan Kasper work email
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Bryan Kasper personal email
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About Bryan Kasper
Quality Engineer with demonstrated results in all phases of software testing of enterprise applications. Recognized for high motivation, growth, and team-building skills. Often assigned critical updates and patches in order to meet aggressive release schedules. Known for using collaborative approach to anticipate and overcome challenges in new feature verification.
Bryan Kasper's Current Company Details
Bryan Kasper Work Experience Details
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Senior Services Manager, Technical CoachSuvoda Jun 2023 - PresentPortland, Oregon, United States
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Senior Manager, Services TestingSuvoda Jul 2022 - Jun 2023Portland, Oregon, United States
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Manager, Services TestingSuvoda Nov 2020 - Jul 2022Portland, Oregon, United States• Manage 14 direct reports and provide department-level mentorship and training, including conducting performance reviews, creating performance goals, and career roadmap planning
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Software Test Engineer Iii, Team LeadSuvoda Aug 2020 - Nov 2020Portland, Oregon, United States
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Software Test Engineer IiSuvoda Apr 2019 - Aug 2020Portland, Oregon AreaEnsure the correct functioning of clinical trial software with focus on patient safety and integrity of clinical study data. Verify that requirements are clear, testable, and consistent with the clinical trial protocol. Ensure all activities and deliverables comply with FDA regulations. Develop validation plans according to a risk-based testing methodology. Author and/or manage the completion of all validation related deliverables on each project. Author and execute test scripts. Document defects and track resolution.
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Quality EngineerPlanview Oct 2015 - Aug 2018Austin, Texas AreaResponsible for creating end-to-end test plans, executing test plans, and managing all activities in the plans to ensure that all objectives were met and the solution/feature worked as expected. Testing included functionality, performance, reliability, stability, and compatibility with other systems.• Delivered multiple emergency patches “single-handedly, on-time or ahead of expected schedule”.• Known for effectiveness in on-boarding new QE employees and bringing them up to speed on product-specific features. Cited for “patience and ability to explain complex topics” and onboarding “quickly without disrupting or affecting the schedule”.• Worked closely with product team by collaborating on user stories for testing and delivering product features effectively.• Helped build automated smoke test suite comprised of over 1000 tests using Python and Selenium Webdriver.• Named Most Improved and “have had the most impact to releasing product” for CY2016. -
Customer Care ConsultantPlanview, Inc. May 2015 - Oct 2015Austin, Texas AreaProvided full-stack technical support for enterprise web application in *nix and Windows environments with Oracle and SQL databases. Delivered technical guidance covering performance, installation, upgrades, authentication, REST API, and third-party integrations. Worked tightly with other teams, including Development, DevOps, Services, and Quality Engineering, to resolve issues to customers’ satisfaction.
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Technical Support EngineerTroux Technologies (Acquired By Planview) Mar 2014 - May 2015Austin, Texas AreaProvided full-stack technical support for enterprise web application in *nix and Windows environments with Oracle and SQL databases. Delivered technical guidance covering performance, installation, upgrades, authentication, REST API, and third-party integrations. Worked tightly with other teams, including Development, DevOps, Services, and Quality Engineering, to resolve issues to customers’ satisfaction. -
Section ManagerEpicor Software Oct 2010 - Oct 2013Austin, Texas AreaOversaw support teams for seven products in the Automotive vertical market. Accountable for maintaining customer relations with multiple national accounts with revenues totaling over two billion dollars. Synchronized efforts between sales, support, marketing, and development teams.• Created integrator communication plan for new product roll-out, identifying referenceable alpha customer, leading to sales of over 4000 sites and recurring revenue of $400K per month. • Reduced incoming call volume and increased support SLAs 15% by designing and implementing customer on-boarding process.• Increased uptime and transaction speed 33% by creating migration plan to move all customer purchase transactions to cloud-based network.• Decreased support calls during outages 60% by spearheading creation of web-based and email alert systems for major infrastructure components. -
Product ManagerEpicor Software Jul 2003 - Oct 2010Austin, Texas AreaDirected support staff of 8 agents and accountable for recurring monthly support revenue of $400K. Responsible for advancing customer relations and resolving high-level concerns.• Created teambuilding program to oversee legacy product staff, resulting in below anticipated employee turnover and customer retention 15% above plan. • Decreased customer attrition nearly 10% by designing attrition tracking program to identify and rectify motives for customers leaving.• Started quarterly customer newsletter to amplify customers’ perceived value of services, increasing customer satisfaction and retention. • Trained and guided staff, maintaining SLA compliance average of over 90%. • Drafted annual department budget, consistently performing at or below plan.
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Senior Product Support SpecialistEpicor Software May 2001 - Jul 2003Austin, Texas AreaServed as technical escalation point for support team of 12 agents and managed day-to-day operations. Served as interface between customers and product development staff.• Drove nationwide application update program, upgrading 1500+ customers on schedule.• Decreased bugs and increased speed to market by serving as alpha tester for all new software releases.• Conducted training on all new program developments, keeping staff current on all required skills and maintaining service levels.
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Field EngineerEpicor Software Jun 1998 - May 2001Greater Atlanta AreaSupported sales staff for five state region, responsible for system installation and customer training on all new sales. Resolved issues on-site for existing customers that remote support needed assistance with.• Identified as first field engineer for product line, proving economic feasibility of position. • Resolved on-site issues for existing customers by assisting remote support.• Improved product retention and customer satisfaction across 5-state region by designing and implementing installation and training program.• Increased sales staff time in sales cycle by guiding training and install responsibilities.
Bryan Kasper Skills
Technical Support
Project Management
Product Management
Troubleshooting
Training
Customer Support
Management
Technical Writing
Saas
Cloud Computing
Enterprise Software
Account Management
Customer Retention
Hands On Training
Technical Training
Department Budgeting
Oracle Crm
Crm
Salesforce.com
Leadership
Customer Relationship Management
Development Of Employees
Cross Training
Agile Methodologies
Presentations
Test Automation
Test Planning
Centos
Jira
Regression Testing
Integration Testing
Vmware Vcenter
Sprint Planning
Software Estimation
Feature Testing
Web Applications
Oracle Database
Microsoft Sql Server
Test Cases
Ad Hoc Testing
Pytest
Selenium Webdriver
Jenkins
Rest Api
Postman
Rhel
Salesforce
Bryan Kasper Education Details
Frequently Asked Questions about Bryan Kasper
What company does Bryan Kasper work for?
Bryan Kasper works for Suvoda
What is Bryan Kasper's role at the current company?
Bryan Kasper's current role is Senior Services Manager, Technical Coach at Suvoda.
What is Bryan Kasper's email address?
Bryan Kasper's email address is bk****@****iew.com
What schools did Bryan Kasper attend?
Bryan Kasper attended The University Of Texas At Austin.
What are some of Bryan Kasper's interests?
Bryan Kasper has interest in Rugby Union, Homebrewing, Cooking.
What skills is Bryan Kasper known for?
Bryan Kasper has skills like Technical Support, Project Management, Product Management, Troubleshooting, Training, Customer Support, Management, Technical Writing, Saas, Cloud Computing, Enterprise Software, Account Management.
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