Primary liaison for the IU Alumni Association (IUAA) in our eight largest metropolitan alumni communities in the United States. Created and managed programs and experiences for alumni engagement to introduce new donors to the university.

Build relationships with alumni volunteers to implement best practices in alumni volunteer activities and board member development. Travel extensively to meet with alumni in person to cultivate relationships, attend board meetings and develop new, local chapters. Oversight for the fiscal operation of alumni chapters and communities and distribution of IUAA funds to support chapter activities. Building campaigns to achieve donor engagement and satisfaction. Utilize Constant Contact as our primary marketing tool.

Provide leadership, support and operational planning for Admissions recruitment and marketing activities. Attend college fairs and receptions for prospective and admitted students. Admissions lead committee member to implement a new scholarship-awards system. Assisted in development of a new online application for admission for IU Bloomington applicants and IU graduate applicants. Budget and management responsibility for an area of 50 employees. Implemented assessment tools to generate data to review current practices and enhance organizational performance. Reduced the processing time and delivery of decisions to applicants by one-third by maximizing staff resources. Implemented cost-effective strategies for communications with students utilizing a customer relationship management tool.

Provided leadership and day-to-day management of the operations area of Undergraduate Admissions, including one full-time professional position, six clerical positions and two graduate assistants. Developed goals and objectives for short- and long-term projects. Served as the data steward for Undergraduate Admissions. Chair of the Admissions Review Committee. Provided guidance for identifying new technology to improve processing of all documents concerning recruitment and admissions. Worked closely with university IT staff for improvement and implementation of new technology for the office in support of undergraduate student recruitment.