Providing technology leadership and strategic direction to drive digital transformation, leverage emerging technologies, enable data-driven decisions, accelerate innovation and development, identify growth opportunities, manage resources effectively, build strong teams, and integrate technology strategies across the enterprise to maximize value and business growth. Additionally, leading AI initiatives and overseeing vendor management to ensure alignment with organizational goals.• Set and execute strategic technology vision and roadmap to drive enterprise-wide digital transformation• Leverage emerging technologies, including AI, to enhance capabilities, optimize customer experiences, and achieve operational excellence• Provide leadership for analytics and intelligence to enable data-driven decision making and innovation• Accelerate development of cutting-edge digital products and services through Agile software engineering• Identify new opportunities across business units to maximize value and revenue growth through executive partnerships• Oversee technology portfolio planning, vendor selection, and resource allocation• Build world-class technology teams and foster a culture of innovation and collaboration• Partner with the C-suite and senior executives to integrate technology strategies into the overall corporate vision for increased profitability, maximized customer lifetime value, and accelerated business growth• Manage vendor relationships to ensure strategic alignment, cost-efficiency, and high-quality service delivery

Led strategic technology initiatives to drive digital transformation and data-driven decision making. I set the technology vision and roadmap, optimized customer experiences, and accelerated digital product development through Agile software engineering. I identified growth opportunities, managed resource allocation, and built strong technology teams. Additionally, I oversaw the vendor selection and contracting process to ensure strategic alignment and cost-efficiency.

Oversee and manage the operational aspects of internal workflows to ensure efficiency, optimize business processes, enhance productivity, and achieve organizational objectives. Achieved through process improvement strategies, measuring and analyzing performance, managing change, fostering cross-functional collaboration, integrating technology solutions, and ensuring compliance.

Vice President, Global Operations & InsightsHeaded the Salesforce team that supported all client, sales, and services operations to manage over $6.4B in annual bookings and $6B in annual revenue. Oversaw a custom-developed deep analytics product suite that identified underperforming clients and prescribed applicable interventions to increase client satisfaction and improve core health care processes.• Managed the due diligence and operational readiness for the $28B acquisition into Oracle.• Cerner President's Club Award.• Developed and released first-of-kind client health dashboard which received 270+ unique views in less than two months.

Spearheaded platform, analytics, and insights teams which became the foundation for the Client Success Organization.• Implemented Salesforce for over 2,500 employees in the Client & Services Organization and achieved adoption rates 15 points higher than the industry gold standard in just 12 months. • Developed the ability to measure the “Voice of the Client” for all products and services to hold business unit executives accountable to results oriented, value driven KPI’s, resulting in a 20-point NPS score increase. • Activated the client risk team through an innovative 360-degree view of client health that played a vital role in mitigating eight client departures, saving $20M in annual revenue.

Coordinated support operations for over 3,000 associates across 15 countries. Developed and reported on KPIs to hold the organization accountable for delivering a world-class support experience.• Identified and executed on over $60M in annual operational cost reduction, resulting in a 10% increase in margin.• Directed the problem management group that prevented over 500k incidents.• Orchestrated the organization through a reporting and analytics transformation, utilizing Elastic, Tableau, and Power BI.

Restructured the Emergency Medicine and Pharmacy business units to focus on improving client satisfaction through increased utilization of licensed capabilities and implementation of client-specific training, resulting in increased KLAS scores.• Negotiated and integrated operations for a $36M acquisition that brought in over $60M in net new revenue over 5 years.• Managed multiple P&L’s with combined top-line revenue of $150M.• Grew the Emergency Medicine business by 56% from 2011 to 2016.• Delivered record new business bookings resulting in operating earnings of over $64M in 2012 and $71M in 2013.• Developed and executed a plan to enter emerging global markets, including the UK, Spain, Ireland, and Australia.