• Implement strategic business analysis in tech services, enhancing operational efficiency and project timelines.• Lead tech initiatives to optimize hospital operations, improving treatment outcomes through data insights.• Collaborate cross-functionally to align tech services with clinical needs, ensuring seamless integration.• Analyze healthcare data to drive tech solutions, improving patient care and research efficiency.• Identify future healthcare tech trends, positioning St. Jude at the forefront of pediatric research advancements.

● Responsible for process optimization and reduction of redundancies, namely the integration of IT Supplier Management processes into existing TPRM processes, resulting in the consolidation of an entire workflow, saving time and streamlining work effort for over 300 employees.● Led awareness and adherence to Corporate Policies affecting over 10,000 employees by developing a year over year training plan, including structured coursework, roundtable sessions and identification of gaps for an out the door cost of only $7.20 per employee over a 5 year period.● Expanded cross-functional organizational capacity by collaborating across 6+ departments and was main point of contact for business owners for insights into third-party assessment process, third-party risks, findings and remediation planning.● Drove continuous improvement in the cybersecurity assessment process by leveraging tools such as ServiceNow, Coupa, BitSight and OneTrust to streamline and mature risk processes.

● Developed visual representations of software and data architecture design for presentation to executive stakeholders for the company acquisition. Recording systematic dependencies, data integrations and redundant functionality for just under independent applications.● Created migration strategies to bridge development gaps between existing software architecture and future updates by analyzing and providing enhancement recommendations to current Architectural Review processes and procedures; including but not limited to, standard documentation, file storage and elements of TOGAF where possible.● Facilitated executive conversations regarding existing schemas and interfaces resulting in the overall increased awareness of redundancy and waste, mainly in the SaaS license and fee categories.● Led numerous initiatives including a Business to Consumer, five Business to Business mobile/responsive web applications, three responsive marketing website builds including a technical build of a sales force application order entry tool interfaced into JDE 9.0.● Implemented an end-to-end Medical Education Event Management from concept to completion, involving a team of 4 external resources and 10 internal team members, resulting in a $140,000 year-over-year reduction of expense, removal of dependency on a shared instance and improved business efficiencies by 20-30%.● Partnered and fostered relationships with Presidents and Vice Presidents of four verticals, Sales, Marketing, Medical Education and R&D, to ensure project status’, business needs, issues and general communications were in place between IT and our internal customers.● Coached over 25 business partners on successful ways to leverage both existing and new technologies to achieve specific, cross-functional organizational goals by directing onsite and virtual training.

● Documented business processes and analyzed procedures to see that they would meet changing business needs and rectify operational inefficiencies, resulting in continuous improvement efforts and implementations.● Assessed the impact of current business processes on users and stakeholders while utilizingcomparative bench marking analysis to identify savings opportunities, gaps and potential solution enhancements ● Conducted interviews with key business users to collect information on business processes and user requirements, resulting in creation of wireframes, site maps, content inventories, data dictionaries and well-defined project scope.● Mentored business analysts in executing and delivering various tactical and strategic plans● Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes

● Successfully guided project initiatives, project teams, business partners and in-place applicationsthrough a corporate divestiture including a total replication of systems with segregation of data.● Leveraging both the Waterfall and Agile methodologies, maintained project schedules to ensure that key milestones and SDLC adherences were being met at every phase including planning, budgeting, vendor selection, requirements gathering, oversight on development, user acceptance testing, quality assurance efforts and regression testing.● Implemented a set of comprehensive tracking processes to monitor business partner satisfaction, departmental performance, and aid in improving perception of IT to the business, resulting in a >40% improvement in perception of the department to our internal customers.● Collaborated with Executive Business Partners to capture and justify needs, develop yearly plans, communicate status’ and metrics ultimately resulting in the implementation of a negotiated group of project proposals, ensuring we as a department were working on the needs of the business, rather than the wants of its business partners.

● Successfully aligned various departmental segments of the business on best practices in website and vendor management, culminating the creation, modification, or retirement of seven websites with three unique vendors, resulting in a more cost effective and simplistic landscape● Facilitated and successfully completed over 20 testing cycles, including test plan creation, development of scripts and co-ordination of user acceptance testing● Applied skills to document, analyze and resolve issues impacting business operations and goal achievement while identifying process/systematic inefficiencies through gap analysis resulting in well outlined, sensible solutions.