Bryan Page Email & Phone Number

San Francisco Bay Area

• Developed processes for training and managing a CS team of eleven. Created complex internal and external training documentation in JIRA Confluence.• Training CS team on new product features and reporting user feedback to product team that resulted in product updates for better user experience enhancing revenue stream and reduced churn rate.• Logging, updating and tracking bugs and feature improvements using JIRA.• Lead and coordinate content and data for squad and stakeholder meetings. • Strove for excellence within a team geared for efficiency, as a primary contributor that reduced ticket first reply times by 30% and full resolution times by 28% within the first 6 months.

San Francisco

• Supervised, coached, and contributed to career growth of a team of four CS agents.• Created and managed reports and data queries to track team OKR’s and performance.• Maintain excellent communication and relationship with QA, product and engineering teams triaging various bugs and issues within the product. • Monitored, answer and maintain a positive presence on social media inquiries (Facebook, Instagram, Google Business, App Store, Google Play).

San Francisco

Hold a high bar for support when owning customer interactionsEffectively solve customer inquiries via phone, email, text message, and TwitterIdentify, document and follow up with engineers on product bugs and featuresAdvocate for customers by identifying trends in issues and suggesting improvements to processes, policies and productsRecognize errors and draft improvements to content in the external Support Center and internal documentationCollaborate with members of other teams to root out answers and be a resource to teammates

San Francisco Bay Area

• Responsible for communicating and processing large orders for high profile clients.• Provide guests with product knowledge and brand information and standards.• Producing monthly reports to evaluate trending and sales analysis.• Inquire on guest satisfaction and product consistency.• Create and administer invoices, billing and records for large accounts and VIP orders.

San Francisco Bay Area

• Responsible for overseeing daily online and fax ordering system.• Training new employees on food preparation and opening duties.• Create and employ marketing strategies to build the fax/online business.• Create and maintain a stellar relationship with regular customers and the community.

Columbus, Ohio Area

• Performed bartender and server duties in a busy fast paced environment.• Created and maintained an outstanding rapport with customers. • Full knowledge of Micros and Aloha operating systems. • Awarded employee of the month for March 2007 as a new hire. • Assigned and promoted to the quality assurance team.

Master Of Science, Environmental Policy, 3.55

Bachelor Of Science (B.S.), Legal Studies, General

Activities and Societies: National Society of Collegiate ScholarsNational Society of Collegiate Scholars. Area of study-Law.