• Developed and enhance the Canon Medical Systems Medical Marketplace eCommerce platform for Service Parts.• Analysis to determine what are the high value and high moving service parts to help increase order volume on the Medical Marketplace ecommerce platform.• Increase the incremental service parts revenue for Canon Medical Systems.• Cultivate relationships with key parts distribution partners to drive the ecommerce Marketplace revenue• Negotiate agreements with our partners to increase the Canon Medical OEM parts footprint.• Drive the promotion and marketing of the Medical Marketplace eCommerce platform to the medical device community. • Achieved a 72% increase in the eCommerce service parts revenue in 2022 over 2021.• A 620% increase in order volume in 2022 over 2021.

• Oversee operations of North and South America’s service organization, including short-term and strategic planning, operational efficiencies, and team leadership to position surface guided radiation treatment as the gold standard in cancer treatment and therapy• Collaborate with the Director of Sales and Clinical Support Managers to ensure accounts are serviced effectively and customers are set up for success through proper training• Manage a team of 23 employees, with a focus on collaborative goal setting and attainment• Ensure compliance with service level agreements to foster renewals and account expansion• Regional P&L responsibilities Key Contributions• Increased revenue within the service organization from $6M to $17M in 2 years• Designed and implemented new service metrics in support of business KPIs to measure and drive CSAT and customer satisfaction and loyalty• Developed an employee retention and business continuity initiative in the form of career ladders for the service team to create a clear career path for engineers and technicians• Planed and executed the service organizations growth to support a 206% increase is contract devices in 18 months.

• Managed field service delivery to medical solutions customers with complete P&L responsibility• Planned and executed business operations and strategies in line with the company’s overarching strategic plan and AOP• Implemented all national services and support programs• Leveraged existing business tools to achieve customer satisfaction and operational excellence• Worked closely with Regional Sales and Technical Support teams to align district and regional strategies and policies• Supervised a team of 22 direct reports, including initial training, ongoing coaching, and a proactive approach to performance management• Monitored performance metrics to proactively initiate corrective action when neededKey Contributions• Consistently achieved customer, employee, and shareholder targets linked to AOP commitments• Transformed an underperforming service team into a President’s Award winning team in 1 year

• Led the service team in the installation of pharmaceutical robotic process automation devices and integration into the customer’s existing suite of technology and operational procedures• Built and maintained relationships with the customer base with a focus on retention through excellent customer service and prompt resolution of all issues• Managed key accounts by driving customer adoption to customer success• Collaborated with the Research and Development team on existing issues and product enhancements based on hands-on assessments and customer feedback• Conducted service parts analyses based on prior usage, current workload, and benchmarking, in order to maximize efficient resource allocation for the field and remote bins Key Contributions• Served a key role in developing and transitioning a profit loss service center to profitable service organization, driving revenue growth • Assisted with the creation of the company’s standard operating procedures (SOP) with product and process

• Provided service and support to pharmacy automation technology in the field • Quickly fixed any issues related to functionality or reliability to meet service agreements and ensure renewals• Trained customers on use and basic troubleshooting of company devices• Coached and trained new field service engineers and internal biomedical staffKey Contributions• Served as the Service Team Lead for the northeast region• Created service information bulletins (SIB) for the field team and customer education knowledge base• Developed the service manuals for new and legacy products

Managed installations and support of semiconductor measuring systems both domestically and in Asia.Founding research member of the EM Gate measuring system.Cleanroom laboratory Coordinator and Manager

Electronic and Vacuum / Cleanroom Technician in a combination Class 10 and Class 100 Cleanroom. Gained Experience in building and modifying vacuum deposition and micro-fabrication equipment typical in the Semiconductor and Magnetic Memory industries. Assisted in the engineering and maintenance of Sputtering systems , Plasma Etching systems , Ion Beam Etching systems ,Ultraviolet light exposure Algiers and a variety of additional laboratory equipment. Other duties include routine maintenance of the Cleanroom facilities such as De-ionized Water systems , temperature and humidity controls , processed chilled water systems , ordering parts and supplies and being able to work without close supervision

Us Infantry and Military Intelligence Department. Analyze incoming intelligence and build battlefield scenarios. Discuss strategies and report findings to high level security departments.