APEX Tech Ops - Service Assurance• Identified use cases for an incident communication tool by revising and logging product use cases based on internal customer feedback.• Contributed to a proposal for creating externally published incident reports through customer engagement channels. • Owned the research and solution finding for implementing a new oncall responder role into existing incident processes. This included stakeholder interviews, drafting of the proposal, presenting it to internal leadership teams for approval, and engaging in vendor research to identify an appropriate tooling solution. • Supported in maturing BC DR processes by supporting and implementing a fallback solution to key incident responder tools. This included coordination of actions and drafting of the needed SOP and training for successful delivery. • Helped to drive data-driven conversations, by organizing the needed insights for decision-making and ensuring data validation from the owning party was done.

• Assisted lead system analyst in overseeing the development of the SAP GRC AC Project.• Performed SAP Basis Administrator duties of business role management, transport management, and handling authorisation requests for all users in the company and their subsidiaries.• Utilised stakeholder management strategies to ensure successful project deliveries.

Tech start-up providing AI solutions for software engineers.- Prepared training dataset for the company's AI model by analysing and annotating source code through scraping thousands of Github repositories.- Constantly researched new programming concepts to deduce taxonomy classes and come up with labels for the training dataset.

A start-up that designs creative learning experiences as a service for clients. Work involved learning on the job and teaching the public how to use emerging technologies such as the 3D printer.Responsibilities include organising and conducting public workshops at NLB, facilitating a camp that hosted 11 children from Guangzhou and facilitating drone lessons at Tanglin ASPN for special needs children.