 Trained and Managed multiple Office Staff Checked voicemail, fax, & e-mail (Gmail and Outlook) daily & answered phones Learned and utilized the ServiceCEO software to manage jobs, trucks, & scheduling  Provided customers with constant up-to-date information, pricing, scheduling, work status, etc.  Hired and Trained new employees (both in the field and in the office) Kept track of employee hours & payroll with Microsoft Excel & Quickbooks  Paid bills, ordered supplies, & purchased tools, via phone, fax, and over the internet  Took inventory of all company belongings for insurance purposes  Assisted in insurance claims & obtaining building permits for reconstruction of office  Also helped with management of online advertising and the company website  Met with various marketing companies to enhance company advertising

 Assisted Manager and Owner in all work-related activities Quickly learned and excelled in existing system of company operations Answered phones, scheduled jobs, managed field workers Provided excellent customer service to all JW customers Brought ideas to the company in order to help them grow and become more efficient Helped setup, develop, and manage existing field management software Assisted entire company to going paperless Helped purchase, setup, and create a server computer with work network  Assisted in Setup and management of VOIP business phone system Setup and utilized Mobile App to link employees with field management software

 Successfully completed Jimney’s Chimneys training (including driving & helping lead technicians to and on jobs)  Cleaned and inspected chimneys; determined work (if any) that needed to be done with customer’s chimney/fireplaces  Created complete written estimates and inspection reports and then explained them to the customers  Laid brick and rebuilt partial or entire chimneys  Repaired chimneys & fireplaces: tuck-pointing by doing spot cuts, laying crowns, repairing smoke chambers, installing caps, chase-tops, and top-closing dampers  Reline chimney flues and/or hot water heater & furnace flues by installing and insulating stainless steel chimney liners  Installed new duct work to properly vent furnace and hot water heaters to code requirement  Managed any helpers I had working with me and helped train other Jimney’s Chimneys employees

 Successfully completed wireless sales training Learned and practiced new features and usage of new devices every month Provided constant adequate and updated information to customers Each month’s sales quotas were met Exercised sales skills daily by assisting customers in purchasing of new devices and service