Chief Operating Officer
Current-Oversee daily business operations, managing all aspects to ensure smooth and effective performance.-Spearhead year-over-year revenue growth while driving the business to achieve industry-leading KPIs.-Implement strategies that increase Net Operating Income (NOI) and reduce Cost of Goods Sold (COGS).-Oversee marketing efforts, working closely with a marketing agency to drive brand visibility and customer acquisition.-Develop strong vendor relationships and strategic partnerships within the industry to support business growth and operational efficiency.-Optimize operational performance by improving inefficiencies and refining processes, policies, and procedures.-Direct the company’s expansion, overseeing new build projects and ensuring seamless integration of locations.-Develop a culture-centric operational platform that enhances the customer experience and contributes to business success.-Create and continuously update the company handbook, policies, and procedures, ensuring alignment with business goals, safety standards, and operational efficiency.-Leverage modern car wash technologies and equipment to boost operational efficiency and maintain a competitive edge.-Foster a customer-first company culture that emphasizes community investment, exceptional customer service, and a commitment to innovation.-Promote operational excellence and strategic growth, having been internally advanced from Manager to General Manager, and now COO.-Lead the company to a market-leading position with sustained success across key performance indicators (KPIs).-Apply hands-on managerial experience gained over 9 years at the company to drive strategic initiatives and optimize overall organizational performance.
