Bryan M. Keefer

Bryan M. Keefer Email and Phone Number

Information Technology Coordinator at TRI STATE WATER POWER & AIR @ TRI STATE WATER POWER & AIR
cape girardeau, missouri, united states
Bryan M. Keefer's Location
Cape Girardeau, Missouri, United States, United States
Bryan M. Keefer's Contact Details

Bryan M. Keefer personal email

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Bryan M. Keefer phone numbers

About Bryan M. Keefer

Bryan M. Keefer is a Information Technology Coordinator at TRI STATE WATER POWER & AIR at TRI STATE WATER POWER & AIR. He possess expertise in customer service, quality assurance, call centers, networking, telecommunications and 43 more skills.

Bryan M. Keefer's Current Company Details
TRI STATE WATER POWER & AIR

Tri State Water Power & Air

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Information Technology Coordinator at TRI STATE WATER POWER & AIR
cape girardeau, missouri, united states
Employees:
19
Bryan M. Keefer Work Experience Details
  • Tri State Water Power & Air
    Information Technology Coordinator
    Tri State Water Power & Air Jul 2020 - Present
    Cape Girardeau, Missouri, United States
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  • Big River Telephone Company
    Assistant Network And System Administrator
    Big River Telephone Company 2017 - Jul 2020
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  • Big River Communications
    Clec Emergency 911 Coordinator
    Big River Communications Feb 2014 - Jun 2017
    Cape Girardeau, Mo
    Liaison for VOIP Partners and County Emergency Officials to provide accurate data for the safety of our customers.Manage Customer Records in Major 911 Databases such as AT&T, Intrado, and Bandwidth.Coordinate with multiple County Officials, such as Assessors, Sheriffs, and GIS, to complete MSAG Audits with Counties in all 50 states.Involved in the full spectrum of 911 process: CPE traffic, Class 5 Switch configuration, Scrubbing MSAG data against the ALI database and monitoring PSAP routing for accuracy.In Compliance with FCC Regulations.
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  • Big River Communications
    Clec Advanced Provisioner
    Big River Communications Oct 2013 - Feb 2014
    Cape Girardeau, Mo
    Completed Quality Control workflow steps of client data submitted by VOIP Partners.Created, Configured, and Troubleshot VOIP Lines in the Class 5 Switch.Assisted Technicians, over-the-phone, with installing and troubleshooting ATA, MTA, and Adtran equipment for SIP, MGCP, and PBX VOIP services.Oversaw Client driven Trouble Ticketing Systems and gave over-the-phone support for Partnered Representatives.Placed LNP Orders following Trading Partner Profiles with accuracy to ensure client satisfaction.
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  • Baer & Edington Llc
    Firm Administrator
    Baer & Edington Llc Nov 2012 - Jul 2013
    Jackson, Missouri
    Database ManagementTechnical Adviser and ConsultantProject Manager for implementing Efficiency based Products and Guidelines
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  • Newwave Communications
    Telephone Coordinator
    Newwave Communications Dec 2010 - Nov 2012
    Sikeston, Mo
    Consolidated seven positions into two.Complete fast paced daily quality control tasks to ensure technician completion efficiency.Created training documents and traveled to remote offices to complete on-site training.
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  • Newwave Communications
    Quality Assurance
    Newwave Communications Feb 2010 - Dec 2010
    Sikeston, Mo
    Developed policy and procedures that are still in use to this day.Created complex reports organizing daily, weekly, and monthly data.Worked closely with partner companies. (CSR Inc., eTouchPoint)Monitored over 80 employees to validate performance and coach under achievers.
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  • Newwave Communications
    New Hire Trainer
    Newwave Communications Jul 2009 - Feb 2010
    Sikeston, Mo
    Assisting in the hiring process as well as the training of those new employees. Created training documents and handbooks.Implemented training agendas that are still in use to this day.
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  • Newwave Communications
    Customer Service Supervisor
    Newwave Communications Dec 2008 - Jul 2009
    Sikeston, Mo
    Managed a team using strict guidelines to ensure efficient and rapid customer churn. Resolved escalated customer issues using available resources. Daily, weekly, and monthly reports to project long term goals. Implemented scheduling for a fast paced environment.
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  • Newwave Communications
    Tier 2 Technical Support
    Newwave Communications Feb 2008 - Dec 2008
    Sikeston, Mo
    Communicated effectively for technical support. Worked collaboratively as a team to meet goals for customer satisfaction. Staying current with software to diagnose problems properly.
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  • Southeast Missouri State University
    Web Photographer
    Southeast Missouri State University Jul 2005 - Dec 2007
    Cape Girardeau, Mo
    Maintained University and Public Relations through University website. Created and published brochures/informational media. Showcased Events and Articles using www.semo.edu front page spotlights.
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Bryan M. Keefer Skills

Customer Service Quality Assurance Call Centers Networking Telecommunications Microsoft Office Employee Training Voip Training Customer Satisfaction Cable Modems Call Center Broadband Budgets Technical Support Team Management Custom Reporting Virtual Management One On One Training Technical Understanding Courseware Development Project Coordination Qc Qa Automation Quality Management Internet Networking Technical Writing Technical Training Broadband Networks Business Relations Data Conversion Staff Training Billing Systems Telecommunications Billing Inventory Management New Hire Training Performance Monitoring Cable High Speed Internet E 911 Metaswitch Mgcp Sip Ata Mta Adtran Telecommute Clec

Bryan M. Keefer Education Details

Frequently Asked Questions about Bryan M. Keefer

What company does Bryan M. Keefer work for?

Bryan M. Keefer works for Tri State Water Power & Air

What is Bryan M. Keefer's role at the current company?

Bryan M. Keefer's current role is Information Technology Coordinator at TRI STATE WATER POWER & AIR.

What is Bryan M. Keefer's email address?

Bryan M. Keefer's email address is bk****@****one.com

What is Bryan M. Keefer's direct phone number?

Bryan M. Keefer's direct phone number is +157393*****

What schools did Bryan M. Keefer attend?

Bryan M. Keefer attended Southeast Missouri State University, Collins College.

What skills is Bryan M. Keefer known for?

Bryan M. Keefer has skills like Customer Service, Quality Assurance, Call Centers, Networking, Telecommunications, Microsoft Office, Employee Training, Voip, Training, Customer Satisfaction, Cable Modems, Call Center.

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