Implementing OneDrive, Sensitivity Labels, M365 and Windows 11 as part of a major digital transformation project for a key Pacific Northwest client.

Accomplishments• Change Management Specialist on three member Operations Systems Transformation team within Process Excellence.• Support Project Manager and Business Analyst by attending team meetings, meetings with stakeholders and subject matter experts. • Developing, Implementing and Supporting: Change Management Impact Evaluation, Stakeholder Identification/Assessment/RACI, Communication Strategy/Plan, Learning and Development Strategy/Plan, Measurement and Benefit Strategy/Plan, Sustainability and Control Strategy/Plan.• Integrating and Coordinating Change Management Plan with Project Management Plan. • Building and Supporting external initiatives to increase stakeholder engagement in digital migration. • Conducting stakeholder analysis to understand how to best engage enterprise teams and customers impacted by the new change in process and/or technology. • Designing and facilitating activities to inform and educate stakeholders in order to drive adoption.• Leading training planning, design, and development for employees to ensure Go-Live success.• Providing inputs as to how to track and analyze data to understand employee adoption.• Leading User Acceptance Testing (UAT), including end to end testing and production validation across platforms and cross-functional teams to ensure system implementations are in compliance with business requirements.• Working closely with key stakeholders to understand business and functional requirements to develop UAT test plans, test cases and scripts. Identifying defects and recommending appropriate course of action; performing root cause analyses.• Leading the planning and management of UAT test schedules, test resources and risk control across enterprise partners during all test phases.• Acting as a change agent and “evangelist” by focusing on organizational effectiveness, improvement and development in the spirit of promoting success.

Remote and onsite positionAccomplishments:• Technology Road Map & Strategic Planning development and implementation for Non-Profit.• Change Management planning and implementation.• Project Management and CRM system implementations and on-demand systems training.• Digital Transformation, Business Operations Improvement & Technical Management.

Expedia.com is the world's largest online travel agency and metasearch engine. It is owned and operated by Expedia Group, ranked first on the list of top earning travel companies.Remote and onsite positionAccomplishments:• Developed and owned over 29 active operational project plans across all aspects of the Travel Partner Group.• Designed easy-to-consume 27 plus visuals of project plans and inter-dependencies, outlining project/work streams in flight and projects in backlog with visibility for the overall program.• Defined consistent milestones and landmarks across all 29 active operational projects and worked with over 15 internal teams to implement tracking on task and delivery.• Proposed over 50 possible solutions regarding Project Management (and facilitated solution identification). These included workflow improvement revisions, best practice identification and utilization, as well as implementation of a new project management tool for the organization.

The Coastal Interpretive Center is a 501(c)(3) non-profit organization operating the only natural interpretive center on the Washington Coast.Remote and onsite positionAccomplishments:• Project managed current and new initiatives• Introduced technical support/training for all new Technologies at the Center• Guided organizational change management and adherence to Change and Project Management Best Practices• Relaunched Education Committee and Learning Initiatives

MercuryGate is a single-platform, global Transportation Management System (TMS) that supports all modes of delivery. The TMS Software enables shippers, third-party logistics providers (3PLs), freight brokers, freight forwarders, and carriers the ability to procure, plan, optimize, execute, and settle their freight movements with full control-tower visibility.Remote and onsite positionAccomplishments:• Provided project management training and support to the organization for over 357+ customers for the past 6 ½ years.• Increased project delivery velocity by 35% through process improvements and increased project governance.• Dedicated Project Manager for over 11 Solution Architects, delivering over 29 new customer implementations within a specific required 9-month delivery window.• Increased project delivery revenue by 28% through increased identification and enforcement of change orders with customers.• Instituted project management “Toolkit” for Project Managers, which increased velocity of successful delivery of projects by an additional 17% over a 2-year period.• Identified and enforced adherence to all organization policies, standards, procedures and processes, resulting in additional revenue generation of 9 % and cost savings of over 11%.• Progressive role and responsibility promotion from initial TMS System Implementer, Project Manager, Sr. Project Manager and Sr. PMO Specialist. • Responsible for working with Project Managers to keep projects on schedule and on budget. • Participated and contributed to development of the Project Manager's "Toolkit" with the PMO team to provide all the necessary tools for efficient and effective system implementation, as well as successful project governance.

Accomplishments:• Project Manger embedded within the PMO responsible for project management of over 11 specific internal projects and new external customer implementations. • Successfully implemented a cloud based enterprise project management tool (Project Insight). Project Management of projects within Mercurygate required all aspects of a highly organized, efficient and effective PMO including: time and budget management, customer communication and expectation management, stakeholder reporting and change order management.

Newly created Project Manager position within a new division, with the addition of new necessary administrative and corporate responsibilities:Accomplisments:• Professional Project Manager for new division, managing 5+ internal and external projects simultaneously.• Responsible for Corporate University (Litmos) for internal and external users.• Quality Assurance for life cycle of TMS project implementations

Senior Project Manager responsible for the successful delivery of customer system implementations, as well as supporting the Project Managers and Implementers in on time and within budget system delivery.

The Solution Architecture Project Manager is part of a highly professional management team responsible for ensuring the successful implementation of TMS Solutions for Mercurygate customers. • Monitored and drove 15 simultaneous client implementations while involved in the development and delivery of several key project deliverables including: enterprise status reporting, project monitoring and updating, status reviews, etc.• Worked closely with the appropriate client team members across the organization to resolve issues that could stand in the way of ultimate project success. • Worked with the Mercurygate Executive Management Team to insure project life-cycle adherence, compliance with current "best practice" internal processes and continual process improvement.

The Project Manager/TMS Implementation Specialist is the primary contact for MercuryGate clients throughout each project and is a key player in the overall client management aspect of MercuryGate's business. Accomplishments:• Interacted daily with multiple clients daily to help identify and address core business requirements, frame required customer solution, lead system configurations, and communicate integration requirements to our technical team.• Implemented 11 projects of the TMS (planning and execution).• Gathered requirements from 13 clients to formulate TMS solution that will improve client business processes.• Regularly communicated with clients on project timelines and resolved issues to ensure TMS goes into production providing exceptional value to the client.• Worked daily with MercuryGate operations and technical teams for systems integration

Training Development and Consulting for Management/Development of High Performance Teams. Remote and onsite position Accomplishments:• Built organizational website and provided administrative and management support to the startup organization.

Fluke Corporation is the world leader in the manufacture, distribution and service of electronic test tools, biomedical equipment and networking solutions.Remote and onsite positionAccomplishments:• Developed and implemented over 37+ effective training and documentation processes and standards for the organization.• Delivered technical (PC Application) training to over 49K+ employees via different media channels (On-Line/LMS, Instructor Led and Mobile Training) across all organizations. • Delivered onsite training in several remote locations to over 279+ employees.• Created and delivered online training to over 47K employees across 22 time zones.• Implemented over specific 12 KPI metrics to assist in gauging overall training effectiveness of delivered training, the training tools used and organizational processes. • Developed an enterprise wide employee skills inventory and LMS database and was also responsible to upgrade and maintain the system.• Developed course content and design of over 17 courses, incorporating instructor-led training and e-learning strategies.

Davis Wright Tremaine LLP is a national business & litigation law firm with offices across the US and in Shanghai, China.Remote and onsite positionAccomplishments:• Worked with the Executive Director of DWT, Director/Professional Development Manager, the Senior Career Development Manager and others in the development, implementation and assessment of over 27+ substantive legal & business skills programs for attorneys, paralegals and staff. • Managed course development & training administration timelines, deadlines and logistics.• Worked with in-house faculty & other DWT staff members in developing learning objectives, content and structure for in-house training programs.• Worked directly with in-house faculty to develop PowerPoints, other types of presentations & handout materials for in-house and client training programs.• Designed, wrote and revised staff training materials, including instructors’ guides, PowerPoint presentations, participant handouts, and supplemental materials.• Assessed effectiveness of in-house training programs and advise on ways to improve them, including working with technology specialists or consultants to develop technology training solutions.• Developed over 11+ new & improved existing procedures for coordinating complex, multi-office training programs.• Developed & taught 7 different programs to enhance DWT course offerings.• Collaborated with over 37 subject matter experts to create or re-purpose existing content as e-learning modules.• Participated in the assessment and hiring of over 22 outside faculty for in-house training programs and worked with outside instructors to customize programs to meet firm requirements and standards.• Supported Associate and Paraprofessional evaluation processes and other related career development initiatives.Provided assistance with DWT administrative operations, including program logistics, DWT’s learning management system operations, and metrics reporting.

Odyssey International Services (formerly Global Transportation) is the Pacific Northwest (PNW) gateway specialist – delivering unparalleled service for shipments moving inbound from Asia through the PNW to the Midwest and East Coast.Remote and onsite positionAccomplishments:• Delivery of technical and soft skill training to over 79+ staff at Seattle, WA headquarters • Increased staff effectiveness and efficiency by over 21% through delivery of highly targetedperformance improvement training and initiatives.• Implemented an enterprise logistics system with an intended return on investment within the first 13 months of use.• Project Management of over 23+ corporate training programs (including implementation of a LMS/Learning Management System).

Remote and onsite positionAccomplishments:• Project Manager for Condo Conversion Company, managing 3 large scale projects simultaneously. • Implementation and ongoing project management support for a mortgage company (1st Avenue Financial).