• Supporting hardware and software within the office and the warehouse• Assisting with building a database for inventory• Assisting with networking and Active Directory projects• Working and completing tickets that have been opened

• Watch resources for provided applications• Work with developers to create a plan to bring the use of resources down• Set meetings to discuss the current status of the plan

Direct Support for centralized departments of the State of Delaware• Current Project: Cleanup and flatten Active Directory to make each OU unified• Manage DTI Active Directory Domain• Manage accounts and Groups in Active Directory• Manage and maintain File Servers• Deploy Software using KACE and MDT• Troubleshoot drive mapping issues• Troubleshoot software and hardware issues (desktops, laptops, mobile devices)• Assist with team projects• Train staff and other IT members• Write and edit KB articles

University of Delaware Newark, DE Aug ‘19 – Present IT Support Consultant II – System Administrator for two major campus domains Direct support to Administration and Staff• Manage Active Directory users and policies for two domains• Manage OU groups for computers in Active Directory• Investigate any possible threats from malware or external sources• Investigate any possible internal threats or misuse of hardware or data• Implement new technologies for conferences and smaller multimedia meetings• Manage and configure UD owned devices• Support users’ mobile devices• Working with different support companies to get issues resolved such as Dell and Apple• Work with JAMF to manage Macintosh computers• Assist in the management of Team Dynamix tickets• Assist other technicians with issues and special projects• Train staff, students, and other IT members with technology needs

Promoted from Help Desk Leader to outside Network Administrator handling approximately 20 companiesI had to be flexible and be able to learn and deal with circumstances on the fly. To assist clientele, understand the problem and the solution that is taking place. To educate the clientele with new technology, and to educate users with purchasing decisions. • Configure and monitor network equipment • Configure servers and monitor any issues • Investigate any possible threats from malware or external sources • Investigate any possible internal threats or misuse of hardware or data • Create custom images for larger companies • Manage and document procedures for different companies • Security reviews dealing with PII and HIPAA concerns • Standard break/fix of hardware • Working with different support companies to get issues resolved

I.T. Technician Support administration and faculty members · Receive Support tickets and troubleshoot · Move ticket to higher tier if needed · Create, capture, and install images for Macintosh machines

• Maintained network in Graphic Design area• Created images for Macintosh Computers using Deploy Studio• Organized and streamlined Graphic Design Department allowing for better use of technology funds• Research and purchase of new printers, copiers, and laptops utilizing grant funds• Developed the structure and idea for e-portfolio grant

Guided and helped students plan out 2 and four year educational plans · Registered students for classes · Reviewed student records to check for accuracy and that prerequisite requirements were fulfilled · Explained and assisted students in planning a two to three year academic plan

Updated art curriculum focusing on the blend of old and new technologies · Managed budget of $10k · Research and Purchasing of equipment · Taught: Computer Art, Drawing I & II, Figure Drawing, Painting I & I, Portfolio preparation, Art Appreciation · Acted as Technician for Macintosh Computers on Campus