Bryan Lanfranco Email & Phone Number

Los Angeles, California, United States

Century City, Ca

Greater Los Angeles Area

Santa Ana, California

Greater Los Angeles Area

• Planned and implemented projects spanning across multiple business units.• Managed and monitored the execution of a variety of projects and initiatives.• Worked with stakeholders, sponsors, executive team members, and applicable partners in developing, implementing, and monitoring project objectives.• Provided practical support and oversight for multi-disciplinary clinical teams during medical practice acquisitions.• Managed project risks and issues including root cause analysis, implementation of corrective and preventive actions, compliance and continual process improvement efforts.

San Francisco Bay Area

Managed multiple client accounts and the implementation of mission critical SAAS applications.Interfaced with all levels of partner and client organizations, ranging from analysts to executive sponsors, during the implementation and customer lifecycle. Provided ongoing support, product demos and training sessions to increase application adoption, product upsells, and user adherence to best practices. Gathered business requirements, developed use cases, and negotiated technical requirements internally and externally on new functionality and customizations. Fast tracked implementation of a data exchange platform and hit multiple milestones within 6 months that were previously unachievable. Operationalized and decreased analytics implementation timelines by 60% and engineering hours by 40%.

San Francisco Bay Area

Project managed technical aspects of implementations, as the SME, for multiple clients simultaneously.Implemented SSO, EDI, Web Service integrations for several Fortune 100 companies, across vendors and platforms.Provided ongoing technical and troubleshooting support after project closure.Participated in Sales Support, Discovery, Consultation, Requirements Gathering and Weekly Status Calls.Developed knowledge base, standard operating procedures and end-to-end implementation processes for new and beta products in collaboration with Product and Engineering teams.Acted as final sign off authority for new data specifications, business requirements and documentation.Collaborated with Clients, External Partners, Professional Services/Customer Success, and Engineering to design and implement solutions meeting client requirements.Participated in pre-sales and consultative discussions regarding product functionality and enablement. Managed changes, risks and issues across implementation portfolio.

San Francisco Bay Area

Implemented appropriate processes for defining data requirements with external and internal partners.Coordinated internally & externally to define, document, and execute the setup, quality, cadence, and method of delivery of data files.Operationalized data onboarding and data maintenance related to the functional area of healthcare payer/carrier/eligibility data Troubleshoot and problem-solved technical/data-related issues identified through requirements gathering, testing, and/or user-reported escalations.Communicated with internal stakeholders regularly to provide status updates and ensures project timelines and scope are being managed appropriately.

Mountain View

Directly managed a team phone and email operators providing technical support for Google+ Local. Designed and implemented new workflows to increase efficiency and provide for a superior user experience for the entire support team of 40 operators. Ran quality checks and held calibration sessions on a weekly basis to improve individual performance. Held extensive and ongoing trainings in user support and advanced troubleshooting.

Mountain View

Provided technical support for Place Pages through direct email contact and the Places forum. Improved product support by escalating relevant technical issues, adapting to new product updates and working cross functionally to maintain and increase user experience.

Doctor Of Law - Jd

B.A, Political Economy; Globalization