Information Technology Operations Engineer
IT Support Engineer1. Managing customer's Assetsa) Ensuring usabilityb) Defects reportingc) Assets Procurementd) Issue IT Assets upon request and approvale) Software asset allocation2. Responding to internal and external parties’ inquiries/requestsa) Ensure Customer Satisfaction & SLA are met. b) Providing technical support to users.IT Support Team Lead1. Manage a team of 4a) Ensure team meets SLAb) Ensure proper documentationc) Ensure regular knowledge sharing/transferd) Delegate the relevant job to team memberse) Daily debrief with the team to find out new issues and solve as a team2. Manage Service requests on warranty services for assets e.g. parts replacement2b) Arranging delivery scheduleProject Management Associate1. Manpower Organisation1a) Project Manpower Allocation1b) Documentation of project progress & manpower strength2. Documentationa) Progress and Weekly Reportsb) Issues face during the projectc) Focus point for the project
