I managed and oversaw a number of Greystone Premier clients where full-time onsite support resources are staffed.My responsibilities included:• Team leadership encompassing business and technical mentorship, career growth, situational guidance and process refinement• Strategic oversight and CIO engagement to enable these clients to align business goals and future growth with the right technologies and solutions• Pre-sales and client onboarding engagement to help close sales deals and to ensure that clients were onboarded successfully• Service line growth and development including building out a new CIO service offering• Service delivery and process enhancements to enable a better support experience for the client• Project guidance and oversight encompassing technical architecture and design

For Lateral Land, I managed a team of 16 staff on multiple building projects and staffing engagements during the 7 week summer course season. I also managed the day to day operations for the 2000 acre retreat center property including creating an emergency response and evacuation plan for bush fire season

At Greystone, I led multiple IT Consulting teams across a diverse client group, acting as a strategic partner for these clients. This included using my knowledge and influence to empower the success of my clients and my team, using my technical knowledge to solve complex problems, and mentoring my team towards higher technical aptitude and business acumen• Managed large-scale IT projects for over 16 clients across a range of industries, partnering with clients to ensure alignment of business goals and IT strategy.• Acted as CIO for rapidly expanding global startup to advise on IT toolsets, apply best practices, and ensure all applications were scalable to their growth requirements.• Liaised with executive team to help define and refine business direction.• Spearheaded IT project across 30 sites, leveraging cloud and WAN technologies to drive down costs and maintain functionality; developed execution plan, negotiated with vendors, gained executive buy-in from COO.• Resolved network performance issues for $100M industrial client; worked within budget/contractual constraints to ensure seamless cutover and drastically improve efficiency. As Technical Consultant, I helped stabilize several high-level clients and assisted in bringing on clients of higher technical complexity. I built trusted relationships which enabled me to make positive changes to their IT infrastructure.• Engaged stakeholders in high-level strategic solutions including Office365 migrations and server to cloud migrations; managed onsite IT resources.• Led wide-ranging software upgrade for environmental industry client with 5000 members across the US; managed extensive discovery process, working directly with CEO, internal staff, and external customers to identify system deficiencies and determine scaled matrix of desired features.• Empowered client in implementing improvements, expanding service offerings, and enhancing value proposition with extremely positive feedback from customers/staff.

IT consulting and solutions design for business clients ranging from small offices to multibillion dollar global companies.• Designed VMware solution for regional server farm that saved $12,000 annually, provided robust redundancy solution, and reduced data center footprint by 50% with complete rack consolidation and redesign.• Cut overhead and service team workload, and reduced support tickets by 25% for global custom app installs by building two new data center servers, utilizing unused Citrix licenses, and migrating 25+ apps to new servers.• Greatly reduced new Windows OS deployment times for user base across 13 global sites by leveraging Microsoft SCCM to deploy SOE image across all hardware platforms. • Designed, tested, and implemented staged migration of 150+ users to Windows 7 from XP and from Server 2003 to 2008R2, improving performance at all 13 remote sites.• Worked closely with WWL Global Operations Team, earning reputation as standardization expert for handling global rollout for 200 remote servers across 20 countries in Americas, Asia, Europe, and Oceania.

Technical Lead for 13-site service management team for $2.3B global shipping company with 3,300 employees. Provided business solutions, IT infrastructure, and data center & server consolidation. Manage offshore support teams in India, oversee junior staff, manage vendors and contracts, and step in to manage $1.2M budget as needed.• Saved $100K per year by re-architecting IT infrastructure and services at sister company, migrating 5 sites from out-sourced service provider to SOE including data center, servers, network infrastructure, and service desk• Improved customer supply chain management and reduced sales team workload by replacing cumbersome system with smaller, custom solutions, managing two major software development releases deployed globally.• Increased EDI system update speeds and improved customer supply chain visibility by creating locked-down kiosk PC with remote VPN for application-specific access.• Successfully managed complex integration of new acquisition by bringing in WAN cloud via single firewalled port on Cisco ASA that improved efficiencies between companies & created foundation for full network integration.• Helped foster more collaborative work environment by designing two fully interactive meeting rooms using SmartBoard technology to more effectively transfer whiteboard ideas to digital.• Increased speed and bandwidth while generating significant cost reductions by overseeing WAN migration of 9 sites across Oceania to new global provider.• Technical consultant for new site; designed/coordinated solutions, IT infrastructure, advised on network specs and services provisioning, and managed equipment relocation, all with zero business hours downtime.

Supported network of 15 users at 3 locations across New South Wales for commercial litigation legal firm. Install of wireless networks and VPN, data and backup solutions, etc. for various business and residential clients.• Project managed full upgrades of two servers from NT4 to 2003, improved network access and management by configuring VPN access and increasing network security, and upgraded mail servers.• Hardware, software, and system upgrades; preventative maintenance, troubleshooting, on-site support.