Bryan Layne Email & Phone Number

Washington, Dc, Us

• Manage day-to-day operations, to include problem resolution, task assignments/completions, and system maintenance • Champion process improvement/development, technical innovation, and documentation • Interface with other teams, team leads and upper management • Personnel management (hiring, discipline, scheduling, etc.), reporting, attend meetings, and execute tasking essential to the strategic vision of the team and department • Assist with resource and task planning • Make final decisions on technical matters • Coordinate training opportunities

Washington, Dc, Us

• 50/50 time split between leading the team and engineering tasks. • Manage day-to-day operations including problem resolution and task assignments/completions.• Primary POC for SAN storage, backups, RSA two-factor authentication and Red Hat Enterprise Linux.• Assist with configuring and supporting 2008/2003 Active Directory.• Maintained all aspects of domain administration including DC management, active directory account maintenance, and group policy.• Assist with maintaining and configuring Microsoft Exchange 2010, ‘07 and ’03.• Helped to maintain all Windows-based services across many domains including file and print services, messaging and collaboration services, two-factor authentication, backups and restores and remote access.• Install, configure, harden and maintain enterprise production servers.• Configure and support all aspects of HP 3PAR storage environment.• Helped maintain VMware ESX 4-5.5 virtual environments.• Basic VBscripting as needed to monitor and support Windows environment. • Assist with Tier 3 escalation for server and email support.

Washington, Dc, Us

• Primary POC for SAN storage, backups, RSA two-factor authentication and Red Hat Enterprise Linux.• Assist with configuring and supporting 2008/2003 Active Directory.• Maintained all aspects of domain administration including DC management, active directory account maintenance, and group policy.• Assist with maintaining and configuring Microsoft Exchange 2010, ‘07 and ’03.• Helped to maintain all Windows-based services across many domains including file and print services, messaging and collaboration services, two-factor authentication, backups and restores and remote access.• Install, configure, harden and maintain enterprise production servers.• Configure and support all aspects of HP 3PAR storage environment.• Helped maintain VMware ESX virtual environment.• Basic VBscripting as needed to monitor and support Windows environment. • Assist with Tier 3 escalation for server and email support.

Washington, Dc, Us

• Assist with configuring and supporting complex 2008/2003 Active Directory environment supporting ~5,000 users. • Maintained all aspects of domain administration including DC management, active directory account maintenance, and group policy.• Assist with maintaining and configuring multiple Microsoft Exchange environments including ‘07 and ’03 and Blackberry Enterprise servers.• Helped to maintain all Windows-based services across many domains including file and print services, messaging and collaboration services, backups and restores and remote access.• Assisted with operation and maintenance of IBM TSM and CA ARCserve backup solutions.• Responsible for patching all production, development, and management servers utilizing IBM BigFix and WSUS patching services.• Installed, configured, hardened and maintained enterprise production servers.• Helped maintain VMware ESX virtual environment.• Basic VBscripting as needed to monitor and support Windows environment. • Primary POC for Tier 3 escalation for server and email support.

Albuquerque, New Mexico, Us

•Responsible for installation, configuration, and support of all hardware servers, networking devices, and storage solutions for all enterprises of the Pueblo of Sandia including but not limited to Sandia Resort & Casino, Pueblo of Sandia Tribal Government, Sandia Golf Club, Bien Mur Indian Marketplace and other minor enterprises.•Secondary administrator for VMware ESX (vSphere 4.1) virtual server environment consisting of 5 hardware hosts housing approximately 40 virtual servers. •Administrator for corporate storage solutions utilizing Nexsan ATAboy and HP EVA SAN solutions.•Maintained the wireless network infrastructure consisting of Cisco access points and long-range bridges. All networking devices integrated with a Cisco ACS server for advanced security via Active Directory. •Supports corporate firewalls, VPN concentrators, spam filters, Symantec Corporate antivirus solution and web filters as well as creating/enforcing internal controls and usage policies related to those systems. •Familiar with configuration and support of Cisco products including firewalls, VPN Concentrators, Catalyst switches and Catalyst routers.•Responsible for all aspects of corporate backups using Qualstar tape libraries, Symantec Backup Exec, and EMC Avamar disk-to-disk backup solutions. •Maintained and configured the corporate email infrastructure including Exchange ‘07 and ’03, Blackberry Enterprise and Professional servers, as well as ActiveSync mobile clients. •Configured and supported of all Active Directory trees/forests for all Sandia Pueblo enterprises including creation and application of all group policies and LDAP integrations. •Formally trained to self-manage projects both major and minor from start to finish utilizing PM tools such as Microsoft Project. Completed 10+ major projects within the first 6 months of employment. •Provide final tier helpdesk support for IT issues within the department that cannot be solved by level 1 and 2 helpdesk technicians.

• Administer internal Windows Server 2000/2003, Microsoft Exchange 2003• Maintain patching, OS imaging, antivirus, and anti-spam solutions.• Corporate-wide support of desktop PC’s, laptops, and mobile devices.• Manage expansion of existing Microsoft infrastructure.• Participate in IT related planning, development, and expansion projects.• Collaborate with senior members of IT staff to identify and avoid potential issues.• Minor administration of Linux systems.

• Responsible for all technology needs for a small (200 employee) manufacturing company including servers, workstations, printers and copiers.• Administer AS/400 server and all related software applications.• Sole member of IT Staff responsible for all major IT decisions.• Member of Executive Management team responsible for all business decisions.• Maintain Windows servers and workstations, including trouble shooting day to day issues.• Responsible for all vendor communication for all IT or technology products.

Albuquerque, New Mexico, Us

• Member of Resort IT department responsible for maintaining and supporting 1,000+ users in a Windows XP/Vista environment typically incorporating Windows Server 2003 and Microsoft Exchange.• Final-tier support for assigned systems and all other issues that are irresolvable by helpdesk staff.• Responsible for developing and writing custom Internal Controls, Standard Operating Procedures, and end-user documentation for all assigned systems.• Project Manager for assigned systems and new system implementations as well as expansion projects.• Sole System Administrator for MICROS Point of Sale, PAR SpringerMiller Property Management and Point of Sale Systems, Materials Management System by Agilysys, Dataworks inventory system, Infinium Accounting Package by SSA Global and Shift4 Credit Card processing system. Administrative duties of said systems include all aspects of system support, troubleshooting, repair, upgrades documentation and training of IT Staff as well as end users.

• System administrator for Acres Slot/Player tracking, IGT Slot/Player tracking, Casino Management System, XpertX Keno, MICROS Point of Sale, Retail Pro Point of Sale, LMS Property Management System, Stratten-Warren Inventory System (now Materials Management System), Landmark Check Guarantee System and Glory CPS Casino System.• Server and Network Administrator for 100+ user LAN/WAN using Compaq, Dell and SQL servers in a Windows 2000/Microsoft Exchange environment. • Primarily responsible for all desktop user PC support and department purchasing. Required participation in 24/7 rotating on call schedule.

Westlake, Texas, Us

Provided technical support to external customers in a call center environment. Heavy customer service emphasis.