Bryan Lee Briggs Email & Phone Number

Scottsdale, Az, Us

Complete remote software installations and upgrades.Provide training to customer administrators and end users.Create custom Crystal Reports for customers and assist customers in modifying existing Crystal Report templates.Create custom barcode label definitions for customers and assist customers in modifying existing barcode label definitions.Assist customers with configuring and troubleshooting Zebra barcode hardware.Create and test data migration packages for customers.Provide support to customer system administrators on database software.Research and test error solutions and provide information to customers via WebEx sessions.Assist customer system administrators with database maintenance, tuning, and archiving.Interface with software developers to resolve known software issues.Coordinate with software developers on special projects by creating custom database tables, views, triggers and stored procedures.Create default Crystal Reports templates and barcode label definitions for use with software releases.Perform internal ISO auditing and, when required, act as lead internal auditor.

Advise potential students regarding degree programs and financial aid options.Assist potential students with the completion of their applications.Escort new students to class on their first day.Regularly follow up with new students to help ensure their success.Coordinate with Finance Advisors to provide timely and accurate feedback to potential students regarding their financial aid status.Coordinate with Academic Advisors to provide timely and accurate feedback to potential students regarding their graduation plans, required courses and transfer credits.

Advise potential customers regarding the features of available cell phone hardware and accessories.Advise potential customers regarding the features and options of cell phone service plans.

Administer electronic data transfer process to accept and load data from XML data files received from customers for presentation on the company website.Assist software developers by acting as a subject matter expert for the development of the electronic data transfer process.Assist customer system administrators with the creation XML data files.Assist customer system administrators in troubleshooting XML data file transfer and loading errors.Assist customer marketing departments, ensuring that the data they wish to appear on the company website is included in their XML data files.Coordinate with National Sales Manager to create custom sales forms in Microsoft Excel using complex formulas.Design and administer departmental performance reporting for the Data Acquisition and Customer Service Departments.Perform Ad-Hoc reporting as requested by departmental managers by directly querying the SQL Server 2000 database.Create Call Monitoring Forms and Procedures.Perform Call Monitoring and Coaching for Data Acquisition Department.Create custom Call Sheets for use by the Data Acquisition Department.

Assist professors by taking attendance, grading assignments and proctoring examinations.Assist professors by designing attendance and grade sheets.Assist professors by performing statistical analysis on student grades.Assist students with exam preparation, study plans and assignment and exam reviews.Guest Lecturer for Feminist Political Philosophy.