With over 3 years of immersive experience as a General Manager and Business Owner in the thriving Second-hand Electronic Consumer and Retail industry, I have honed a multifaceted skill set that encompasses strategic leadership, product management, marketing, and operations optimization.As a meticulous overseer of the product life cycle, I've made informed decisions on product launches, extensions, and discontinuations, even identifying diverse payment methods and launching impactful marketing campaigns.Leading a dynamic team of 5, I've fostered a collaborative environment, ensuring cohesive execution of targets across Customer Service, Sales, Finance, and Operations.My journey is defined by a relentless pursuit of growth, a commitment to strategic innovation, and an unwavering focus on delivering exceptional results.

SmartSub is a smartphone subscription programme looking to provide consumers an alternative to buying a smartphone. Being the first flexible smartphone leasing programme in Malaysia, SmartSub aspire to disrupt the smartphone industry.Main key member in a product team of 4 to design, maintain, improve and monitor the operational aspect of the smartphone subscription business. Coordinated with CEO, product head, operations team and external key stakeholders to align with SmartSub targets & objectives. Responsibilities include:- Design, improve & implementation of process flows- Monitor performance of internal & external supply-chain partners- Performed weekly analysis on customer data, conversion funnel & inventory

Product team lead reporting directly to the Director of eCommerce, responsible for daily operation management & other ad-hoc projects across Malaysia, Singapore and Philippines.Responsibilities include:- Inventory, pricing and cost depreciation reporting.- Monitor daily operations (i.e. Logistics, Customer Service & Order Fulfilment).- Lead expansion of product to other markets such as Philippines and Singapore.- Assisted with the launch of CompAsia's new eCommerce website in 2017.- Maintained eCommerce product listings in Lazada, Shopee and CompAsia website with team.

- Shadowed the head engineer of factory on a daily basis.- Provided a report by calculating the potential revenue generated from salvaging scrap metals.- Produced a Product Funnel Analysis on the manufacturing line to identify the bottleneck process.