Bryan L. Fuller Email & Phone Number

Pennington, Nj, Us

Trenton, New Jersey, United States

3PL operations (Inbound, Outbound, ICQA, Inventory, Value Added Service VAS) E-commerce, Warehousing, Distribution. Train and develop team members and leads. Analyze and engineer change to process and procedures as needed to remain efficient and cost effective, while exceeding customer expectations and SLA's. WMS, 3PL, Clinical Trials. Blue Yonder, ToolBob, Logiwa, JIRA, ARIBA

United States

Manager of production environment, kitting and assembly

Marlboro, New Jersey

New Jersey

Set up and maintenance of all types of hardware / software as well as training on all aspects Operating System Upgrades /Dowgrades, removal of malware /spywareSet up and maintenance of wired/wireless networks Residential and commercial, including a well established Travel Agency and agents for real estate offices such as Weichert

Parsippany, Nj

Manage and coordinate the roll-out of IT initiatives for Corporate Headquarters and 22 branches along the East Coast.Support all branches maintained under the Western name.Collaborate with software vendor to fine-tune usability and funtionality.Manage the deployment and implementation of handheld computers/scanners company-wide, producing training documentation, training 400+ users on the use, maintanence and trouble-shooting of said devices and supporting the devices and users daily.Coordinate efforts to lower operating costs while bringing the company up-to-date technology-wise.Ensure the technology efforts of the company are inline with our customers expectations and needs.Development of client-specific and client-rich trending content which helps to determine courses of action moving forward.Meet with clients/prospective clients to explain the programs and technology we offer and how they would benefit from its use. Estimate operating budgets for the upcoming fiscal year in regards to IT procurement and deploymentBuild & maintain up-to-date IT project plans for half of all IT functions throughout the companyNetwork Admin & Support as necessary

We design websites for families, newborns, weddings, small businesses and more. We offer a wide range of services that help the not-so tech-savy or those who do not have the time get their message/information across to everyone. Websites, picture cd/dvd's, engagement/birth announcements. For small businesses we offer websites, fliers, business cards and anything else that will help drive a new market to their business.

Create a Web Customer Advocacy by communicating with customers through B&H web feedback channels. Provide analysis of customer data/metrics and trends on the web. Research, draft and recommend best trends and practices to increase the customer experience on our website and to achieve maximum customer loyalty and retention. • Analyze, document, and identify procedural inefficiencies for the process in which customers provide feedback, the Customer Advocacy Group responds and deals with customer feedback, and provide a streamlined process for each• Document customer pain points and analysis of website improvements using Pivot Tables, Pivot Charts, graphs and work flow analysis• Maintain and analyze Suggestion Repository, providing Directors with a high-level view of the most feasible and sought after suggestions and changes to the website

Improve the process for building and implementing Business to Business (B2B) Web Portals • Identified bottlenecks and pain points in current process• Developed, documented and implemented the process for which B2B Web Portals are requested, documented, built and implemented resulting in a 300% increase in the production of Web Portals and boosting sales to more than $20 million • Coordinated the efforts, work processes and information exchange between Marketing, Design and Programming departments as well as the external customers (i.e. Harvard, Princeton, Disney, Fox, Columbia)• Provided upper management with the details and metrics for each portal including the number of clicks, sales and abandonment rate for each site

Improve workflow between Web Department Teams •Identified procedural inefficiencies in current Web Department work processes. Developed processes that enabled efficient flow of daily work load between MIS, Online Marketing, Programmers, Design, QC and management•Developed company wide Web Department Work Flow Process that has decreased trouble-shooting turn around time and analysis needed by designers/developers, increasing production and the amount of deliverables met •Analyzed and translated all requests into assignable work-orders while identifying efficiency congestion prior to critical escalations through constant monitoring/analysis of Web Production Schedule•Ensured “final products” moved to production by expected delivery date, addressed issues pertaining to request that was not moved to production correctly while providing management with a high-level view of all changes made to the site while communicating all sub group statistical efficiency analytics on daily basis

Improve process in which Webmaster emails get documented and processed• Analyzed, documented and identified procedural inefficiencies for the process in which customers provide feedback, the Webmaster responds and handles customer feedback, and provided a streamlined approach to each• Created and assigned work-orders for customer issues dealing with the functionality and content of the website detailing the issue in a clear and concise manner• Replied to customers before and after following up with the Web Team to ensure that their issue was being looked into and finally to let them know that the issue had been corrected

Analyze and improve process for which requests are received, categorized, documented, assigned, verified and implemented• Identified procedural inefficiencies in current Web Department work flow process and developed a process that enabled the efficient flow of the daily work load while monitoring the information flow between business departments• Maintained and supervised a Master Production Calendar and all sub-production calendars for individual departments while maintaining a Web Production Schedule with all expected delivery dates • Monitored inter & intra departmental production priorities to ensure all deliverable expectations were met while translating received requests into assignable work-orders