Bryan L. Jobe Email & Phone Number

North Richland Hills, TX, US

Dallas, TX, US

Inaugural IT management representative for the company responsible for developing a business-centered technology strategy and translating the strategic objectives into measurable success. Assessed the organizational competencies and capabilities, created a strategic vision and now maintain an ongoing 5 year strategic roadmap for the technology in the.

Calgary, Alberta, CA

• Managed aspects of the client support contract relationship including performance metrics reporting, overall I.T. infrastructure management, technology evaluations & capacity planning in conjunction with the business.
• Managed the I.T. infrastructure & connectivity requirements for an environment of over 100 end user client personnel & related workstations & VoIP telephones, interactive audio/visual installations, IP & CCTV security.
• Actively managed an 85 workstation upgrade including hardware, operating system & Office upgrades
• Actively planned data, telephony, variable message sign & parking control system connectivity for ongoing parking garage construction project.
• Successfully implemented a telephony system platform migration and expansion from legacy digital to VoIP with no downtime.
• Planned and executed the installation of manageable user network switches which provided a speed upgrade from 100 Mb/s to 1 Gb/s for all user data traffic across multiple client locations.

North Richland Hills, Texas, US

• Manager of the IT Network Operations Center where I trained, managed and coordinated the IT NOC with a staff of 6 which supported more than 1,200 employees at 5 locations in 3 states with network administration.
• Increased first call resolution from 14% to over 40% in just six months by initiating cross training with 2nd level support to increase NOC knowledge levels.
• Reduced 2nd level support team workloads by over 20% by broadening 1st level support roles and responsibilities for NOC team by working with second level support team managers to document procedures for technical.
• Initiated soft dollar cost savings of over $7,000 annually by modifying the NOC work schedule to maintain seven-day support while providing additional peak hour coverage.
• Reduced issue routing times and related system down times by at least 10% by revising NOC documentation to streamline support as a result of working with second level support teams to identify various system owners.
• Modified NOC work schedules to allow for online technical training during peak hours while maintaining acceptable service levels and simultaneously increasing first call resolution metrics.

North Richland Hills, Texas, US

Directly responsible for overseeing & coordinating the Desktop Services and Integration Services teams, which consisted of two team leads, eight technicians, and one external vendor technician; all of which supported over 1,000 employees and related equipment in multiple states.  Negotiated multiple vendor service contracts and implemented related.

North Richland Hills, Texas, US

 Provided technical support and training to executives and over 500 employees between multiple in-state locations for various hardware and software platforms. Performed L.A.N. administration, client equipment platform and topology migrations for over 500 workstations and related print, copy and fax environments. Helped coordinate and execute multiple.

Washington, DC, US

 Selected from 12 candidates to serve as Career Planner responsible for executing reenlistment activities for over 85 Marines and assisting the command element with planning and implementation of training schedules. Designated as Platoon Sergeant, responsible for making job assignments for 30 Marines, monitoring the platoon’s progress towards designated.

Remote phone support for retail stores nationwide for pc based cash registers. Local corporate office LAN support, p.c. workstation and local store pc based cash register software and hardware support. Mainframe data entry and processing.Bryan L. Jobe: Technical, hardware support & troubleshooting, software support & troubleshooting, LAN support.

Masters Information Systems Mgmt., Information Technology

Bachelor Of Science (Bs), Computer Information Systems

Diploma, General Studies