Bryan L. Jobe Email & Phone Number

North Richland Hills, Tx, Us

Dallas, Tx, Us

Inaugural IT management representative for the company responsible for developing a business-centered technology strategy and translating the strategic objectives into measurable success. Assessed the organizational competencies and capabilities, created a strategic vision and now maintain an ongoing 5 year strategic roadmap for the technology in the enterprise, while developing tactical and operational initiatives to support the business strategic plan. Identified and executed Cloud migrations for technology and services, thus increasing scalability and optimizing delivery. I have help enable the organization to drive innovation, allowing IT to deliver our services more effectively and efficiently. Enabled productivity and collaboration by providing the tools to get our work done anytime and anywhere, and to be able to access information and systems from across global boundaries. Currently implementing technologies and processes that will continue to increase the security, productivity and efficiency of the firm using strategic process improvements.

Calgary, Alberta, Ca

Managed aspects of the client support contract relationship including performance metrics reporting, overall I.T. infrastructure management, technology evaluations & capacity planning in conjunction with the business 5-year plan and overall Master Plan; I.T. personnel management, inside sales & procurement functions, I.T. project management, vendor management and all I.T. infrastructure support functions including software application management, mobile device management, workstation environment, server environment, wireless environment, network switch and router environments, Active Directory and Exchange administration.• Managed the I.T. infrastructure & connectivity requirements for an environment of over 100 end user client personnel & related workstations & VoIP telephones, interactive audio/visual installations, IP & CCTV security systems & camera installations, networked water-feature installations & Wi-Fi components.• Actively managed an 85 workstation upgrade including hardware, operating system & Office upgrades• Actively planned data, telephony, variable message sign & parking control system connectivity for ongoing parking garage construction project.• Successfully implemented a telephony system platform migration and expansion from legacy digital to VoIP with no downtime.• Planned and executed the installation of manageable user network switches which provided a speed upgrade from 100 Mb/s to 1 Gb/s for all user data traffic across multiple client locations.• Planned & executed production server migrations from Windows Server 2003 to Server 2008 R2 without incurring any production outages; includes ongoing future platform upgrade evaluations.• Executed infrastructure upgrades including NetApp storage and server virtualization platform installations.

North Richland Hills, Texas, Us

Manager of the IT Network Operations Center where I trained, managed and coordinated the IT NOC with a staff of 6 which supported more than 1,200 employees at 5 locations in 3 states with network administration, software applications, workstations, smartphones and peripherals.• Increased first call resolution from 14% to over 40% in just six months by initiating cross training with 2nd level support to increase NOC knowledge levels.• Reduced 2nd level support team workloads by over 20% by broadening 1st level support roles and responsibilities for NOC team by working with second level support team managers to document procedures for technical functions and procedures, which were then transferred to the NOC.• Initiated soft dollar cost savings of over $7,000 annually by modifying the NOC work schedule to maintain seven-day support while providing additional peak hour coverage.• Reduced issue routing times and related system down times by at least 10% by revising NOC documentation to streamline support as a result of working with second level support teams to identify various system owners.• Modified NOC work schedules to allow for online technical training during peak hours while maintaining acceptable service levels and simultaneously increasing first call resolution metrics.• Contributed to NOC policy and procedure draft documents and provided final reviews and approvals in order to help formalize first level support processes, expectations, and deliverables.• Defined, captured and analyzed call data and made recommendations based on previously un-reported NOC call metrics, which provided insight for call trending and volumes, thereby allowing for educated changes to personnel scheduling and workflow changes resulting in significant cost savings.• Key member of HIPAA compliancy committee responsible for creating and documenting I.T. policies and procedures for Active Directory user account creation, maintenance and deletions per HIPAA requirements.

North Richland Hills, Texas, Us

Directly responsible for overseeing & coordinating the Desktop Services and Integration Services teams, which consisted of two team leads, eight technicians, and one external vendor technician; all of which supported over 1,000 employees and related equipment in multiple states.  Negotiated multiple vendor service contracts and implemented related hardware upgrades encompassing the print, copy and fax environments to help the company realize cost savings of over $35,000. Managed the activities of two teams concurrently to meet objective deadlines for a workstation equipment refresh for over 1,000 workstations while minimizing down time Worked with various IT team leaders to setup two major out of state satellite offices ahead of schedule while maintaining support requirements and meeting objectives for the local office. Setup a contract with a hardware salvage vendor to ensure company equipment was properly disposed of in an Environmental Protection Agency approved method. Implemented internal procedures to ensure company data was properly removed from storage media prior to media salvage, using Department of Defense approved methods.Bryan L. Jobe: Leadership, training, planning & execution, coaching & feedback, personnel reviews, project management, project tasks completion, meeting objectives, executive support, budget input, metrics report generation, service level agreement input, interviewing, hiring manager, responsible for disciplinary actions documentation & execution, policy & procedure definitions documentation, documentation approvals, HIPAA security, Protected Health Information (PHI) procedures, Windows support, Microsoft Office support, remote office support, Computer Associates (CA) Unicenter Servicedesk, Unicenter Remote Control Option (RCO), Unicenter Asset Management Option (AMO), procurement, hardware standardization, inventory control

North Richland Hills, Texas, Us

 Provided technical support and training to executives and over 500 employees between multiple in-state locations for various hardware and software platforms. Performed L.A.N. administration, client equipment platform and topology migrations for over 500 workstations and related print, copy and fax environments. Helped coordinate and execute multiple 100+ employee moves between various temporary and permanent locations without interrupting client productivity requirements.Bryan L. Jobe: Technical, hardware support & troubleshooting, Executive support, software support & troubleshooting, LAN support, remote support, phone support, customer service, printer support, print server administration, Microsoft DOS, Microsoft Windows, Ethernet, IBM OS/2, IDE drives, project task completion

Washington, Dc, Us

 Selected from 12 candidates to serve as Career Planner responsible for executing reenlistment activities for over 85 Marines and assisting the command element with planning and implementation of training schedules. Designated as Platoon Sergeant, responsible for making job assignments for 30 Marines, monitoring the platoon’s progress towards designated objectives and ensuring the welfare of all Marines within the platoon. Selected as one of four from 70 candidates for unit Color Guard duty to serve in parades and special honor ceremonies. Subject of 2 meritorious promotions & Certificate of CommendationBryan L. Jobe: Leadership, training, planning & execution, coaching & feedback, personnel reviews, project management, meeting objectives

Remote phone support for retail stores nationwide for pc based cash registers. Local corporate office LAN support, p.c. workstation and local store pc based cash register software and hardware support. Mainframe data entry and processing.Bryan L. Jobe: Technical, hardware support & troubleshooting, software support & troubleshooting, LAN support, remote support, phone support, customer service, data entry, report generation, report distribution, printer support, Microsoft DOS, Microsoft Windows, Ethernet, IBM OS/2, IDE drives, MFM drives

Masters Information Systems Mgmt., Information Technology

Bachelor Of Science (Bs), Computer Information Systems

Diploma, General Studies