• Enabled and accelerated Coupa's core strategy, Community.ai, where $4T of Coupa's customer community transactional spend data is used to deliver measurable business value to customers using AI/ML• Led key foundational enablement initiatives such as data-centric product development, data strategy and architecture refreshes• Led strategy for several new product initiatives• Led development of value added content, templates, taxonomies, and AI training methods• Supported evaluation of Generative AI product features based on business value impact vs feasibility

• Led the analysis and development of Coupa’s annual benchmark report, our flagship marketing collateral• Led strategic initiatives involving data analytics, AI/machine learning, and probabilistic analysis• Delivered complex-data analysis to support pre-sales and customer value realization engagements• Developed benchmarks and best practices guidelines for business spend management• Developed approach and model for differentiated value positioning for Sales Operation• Supported install base revenue expansion and customer adoption assessments for Customer Success• Supported multiple organizations in Coupa with strategy, analysis, and execution

The interactive social video talk show network connecting athletes, esports + gaming authorities with their fan communities.

Better data. Better healthcare.We all want better healthcare. At Apixio, we believe the key is using data insights. With innovations in machine learning technology, we can augment the ability to read, decipher, and understand patient information for more cost-effective healthcare. Roughly 80% of healthcare data is unstructured and underused. Apixio helps organizations use their data for knowledge about patient health. This ultimately translates into care delivery, lower costs, and streamlined processes. It’s time for serious change in healthcare. With Apixio, data insights will lead the way.

First member of Product Operations team, improving how we innovate, plan, build, ship, communicate, support, and operate Products while aligning R&D and GTM partners as we grow as an organization.• Scoped, developed, launched and managed the roadmap for our product release tracking tool which was integrated with our release notes, public facing roadmaps, and various other sales, training, and legal processes which improved efficiency of our product managers by 15% while providing transparency of information to other parts of the organization and our customers. • Established and operationalized product release tracking, business & product KPIs, and roadmap reviews along with other tools and cadences ​across 10+ business units​ to drive efficiency and alignment across Product and Engineering.• Drove R&D strategy ​and partnered with the Location & Growth team on a business case for our first international R&D center.• Partnered with GTM leaders​ to establish processes and feedback loops to​ improve integration​ with R&D as our ​company HC doubled in 2019​, from 1500 to 3000 employees, while helping to reduce customer escalations by 17%. • Developed an onboarding and ​enablement program ​for our team of 100+ Product Managers.

Product Management• Led team to develop and launch many features in a mobile product and platform that serves 5M customers. Features included task breakdown logic, workforce scheduling and deployment, geo-spatial data, 3rd party integrations, finance integration, reporting and analytics, etc.• Coordinated workshops and cross-functional collaboration across business and technical teams. Evangelized, educated, and established business/technical processes for new features.Business Operations• Optimized end-to-end processes by analyzing and identifying root cause of operational and technical constraints. Created analytical framework and forecasting model to prioritize changes in a POC environment. Led business and IT operations to implement changes allowing them to scale from 1.1M to 7M customers in 1 year. • Defined solution options to integrate with a SaaS channel partner, assessed process changes and impact to operational efficiency, and evaluated ROI and pros/cons of each option. Reviewed findings, developed POC, piloted solution, and validated operational metrics before a 70+ site rollout. • Drove strategy, planning, and execution to transform a business unit to support growth. Changed operating model, optimized workflow, and built out the technology platform to service customers. Improved customer experience and scaled operations to support growth while reducing OPEX by 25%. Data Analysis• Evaluated the effects of system outages on customer retention and revenue and provided solutions to bridge the gap of impacted revenue.• Developed a predictive model to simulate future performance to drive potential solutions and led the analysis, assessment, and performance teams to evaluate opportunities to scale operations.

Ocean Detox is a non-profit environmental organization to help to raise awareness, identify and execute the most viable solution to combat ocean pollution.

Crispy Waffle & Frite, LLC. (CWF) is a gourmet food truck company that specializes in Belgian street foods with a focus on waffles and fries ("frites").

Developed business and IT strategy to enable a product-wide transformational cost program to facilitate product growth by 200% over the next three years. The initiative aligned business operations span of control which resulted in identifying $21 million in cost savings over five years.Developed and managed implementation of a new front-end gateway to facilitate increasing data accuracy and electronic submission volume, decreasing costs, and reducing member abrasion. Responsible for strategy, requirements, design, development, QA, training, production support, vendor selection, contracting, and operational changes across the organization.Redesigned inbound/outbound correspondence to support new products and regulations. Responsible for designing correspondence logic and letter templates, managing vendor implementation, developing new mail room processes to support solution, evaluating resource needs, implementing change management, and training delivery centers to support ongoing operations.Redefined a flexible solution to manage and source assembly/testing at supplier sites in order to facilitate growing market share of products and complex capabilities. Responsible for managing 7 offshore supplier teams in Asia and their products, and coordinating project roadmap, knowledge exchange, implementation efforts, supplier visits, and executive meetings.Implemented solution to automate existing/ongoing reports which reduced the number of ineligible customers from 10% to fewer than 2%, eliminated a backlog of 2000+ work request, and increased resource capacity to handle all high priority reports.