SUMMARY OF QUALIFICATIONS Outstanding Customer Engineer with 10+ years of hardware/software experience with a B.S. in Computer Information Systems with a Database Specialty. Strong troubleshooting skills together with the ability to communicate effectively with the end user at a level they can understand. Take pride in my work and known for always having a smile on my face. Exceptional problem solving, communication, organizational and time management skills.Unique competency in translating business issues into technical solutions including technical leadership and coordination, and ensuring customer needs are met.Outstanding leadership abilities; able to coordinate and direct all phases of project-based efforts while initiating efficient customer support initiatives.Exceptional multi-tasking skills with a wide-range of technical abilities and proficiency in several applications and hardware platforms.Install and maintain servers and desktops for various clients.Setup and configure Fortigate firewalls based on customer needs including content filtering through active directory authentication.Setup Netgear VPN firewalls for clients including configuring VPN’sProvide business and home users with remote and on-site support for issues as needed.Setup and configure virtual servers on VMWare system to meet customers needs. Support and configuration of hosted websites and email. Setup and configure email on all types of mobile devicesCustomer Service Technical SupportTeam CollaborationProject ManagementSpecialties: electronics, information systems, inventory management, networking, problem solving, troubleshooting,