Bryan Malcolm Email & Phone Number

Spokane, Washington Area

This role will require an individual who can both perform hands-on work with the new software and also the basics and intricacies of the product to customer accounting staff and controllers/CFO's alike. The position will encompass all asp implementation, training and support of the software.

Post Falls, Idaho

Consulting and Implementing software applications

Greater Minneapolis-St. Paul Area

I implement all new customer to the Exact Online Cloud Solutions product which integrates with QuickBooks. This also includes assisting with any process changes that need to be taken. I conduct all the training, which is done online via the web and answer any and all of their questions about the software and how it can be better used by their employees. I consider myself a partner in their business.

Coordinate the Business Administration Program at the Lakeville, MN Campus of the Minnesota School of Business as well as instruct Business and related courses

Provide training, implementation, and support services for a fully integrated job costing software product· Exceeded quarterly and month performance goals for billable hours through an effective combination of on-site and web-based trainings· Managed from 8 to 15 client implementation projects at a time and reduced the implementation time to less than 90 days from initial contact · Developed functional area specific operational processes used by clients in their day-to-day activities reducing support calls· Modified the import tools by including additional fields unique for each client which minimizes the amount of manual data entry· Continually resold the product and its features enabling the client to receive the most benefit from the modules purchase· Exceeded management expectation to learn the modules of the product

Provide training, implementation, and support services for a fully integrated job costing software product· Exceeded quarterly and month performance goals for billable hours through an effective combination of on-site and web-based trainings · Developed functional area specific operational processes used by clients in their day-to-day activities reducing support calls · Resolved 95 percent all initial support calls in 24 hours of less which exceeded the organization’s goals

Ensure the accuracy and timeliness of all custom developed applications· Designed and implemented a quality assurance process for all existing and newly developed database applications · Designed and developed documentation and training processes and procedures for the major products · Delivery all training activities for a web-based construction estimating application

Provide support and training services for a fully integrated job costing software suite - Hagen OA· Resolved over 85 percent to all support calls within 24 hours exceeding management’s expectations · Managed and supported add-on products (PrintFlow and Prograph) clients for product quality and client satisfaction · Implemented software add-on products into client operational processes and procedures to maximizing system benefits and client profitability, satisfaction, and success requiring a working knowledge of the SQL database· Designed, wrote, and supported Crystal Reports for both internal and external clients · Conduct consulting activities as well as on-site and web-based training for both internal and external customers generating billable hours for product management· Continually resold product features to clients enabling them to receive additional benefit from the products / modules purchased· Conducted product demonstrations and initiated the sales process for modules / features not currently purchased by the client which minimized the sales cycle

Provided accounting and production support and training services for a fully integrated job costing and management software suiteResolved over 85 percent to all support calls within 24 hours exceeding management's expectations in both the accounting and production knowledge areas Supervised and supported add-on products (PrintFlow and Prograph) improving product quality and client satisfactionAnalyzed customer needs for additional products and custom programming, and then designed and implemented the new products into the client's processes and procedures to maximizing system benefits and client profitability, satisfaction, and successDesigned, wrote, and supported Crystal Reports (version 7, 8 and 9) for both internal and external clientsConducted consulting activities as well as on-site and web-based training for both internal and external customers generating billable hours for product managementContinually resold product features to clients enabling them to receive additional benefit from the products / modules purchasedConducted product demonstrations and initiated the sales process for modules / features not currently purchased by the client which minimized the sales cycle

Provided support and training for an integrated manufacturing software application - Vantage· Exceeded all month customer support goals for first call resolution· Aided less experienced team members in day-to-day support functions making them more valuable to the team· Supervised a support team of 4 peers· Conducted internal and external classroom training sessions · Actively participated in quality improvement and software testing allowing new versions of the product to be deployed increasing the value of the product to the users· Created and maintained documentation that provided rapid problem solving for team members and customers making better utilizing of users time

Taught all assigned business classes including Principle of Management, Business Finance, Strategic Management and Business Policy, Quality Management, Organization LeadershipIntroduced Internet applications into the senior-level strategic management courseIntroduced computer, quality, and international components into all management courses giving the student a wider range of experiences

Doctor Of Philosophy (Ph.D.), Business Administration And Management, General

Master, Business Administration

Mba, Finance

Bsc, Economics, Construction Engineering

Activities and Societies: Played Hockey

Bachelor Of Science, Economics And Construction Engineering