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Bryan Malcolm is listed as Retired Worldwide Customer Success Manager based in Spokane-Coeur d'Alene Area, United States, United States. AeroLeads shows a matched LinkedIn profile for Bryan Malcolm.
Bryan Malcolm previously worked as Customer Success Consultant at Spokane Software Systems, Inc. and Software Consulting & Implemetation at Bryan G Malcolm Software Consulting. Bryan Malcolm holds Doctor Of Philosophy (Ph.D.), Business Administration And Management, General from University Of Mississippi.
Experienced in a wide variety of software industry areas, I am looking for a superior team to share my abilities. I have experiences in pre-sales, consulting, training, business analysis, implementation, and customer support in my 12 years in the software industry. I have given presentations in all conceivable settings from classrooms to computer labs to web-based. Dedicated to supplying service that “WOWs” the customer through communication and problem solving abilities. I am lookig for the next great opportunity to prove my worth to a company willing to see what I have to offer.Specialties: Business AnalysisTrainingSoftware / Product SupportCollege / University InstructingQuality AssuranceDocumentationProduct Design and AnalysisCustomer Service
Listed skills include Business Analysis, Telecommunications, Javascript, Software Documentation, and 23 others.
A career timeline built from the work history available for this profile.
Spokane, Washington Area
This role will require an individual who can both perform hands-on work with the new software and also the basics and intricacies of the product to customer accounting staff and controllers/CFO's alike. The position will encompass all asp implementation, training and support of the software.
Post Falls, Idaho
Consulting and Implementing software applications
Greater Minneapolis-St. Paul Area
I implement all new customer to the Exact Online Cloud Solutions product which integrates with QuickBooks. This also includes assisting with any process changes that need to be taken. I conduct all the training, which is done online via the web and answer any and all of their questions about the software and how it can be better used by their employees. I.
Coordinate the Business Administration Program at the Lakeville, MN Campus of the Minnesota School of Business as well as instruct Business and related courses
Provide training, implementation, and support services for a fully integrated job costing software product· Exceeded quarterly and month performance goals for billable hours through an effective combination of on-site and web-based trainings· Managed from 8 to 15 client implementation projects at a time and reduced the implementation time to less than 90.
Provide training, implementation, and support services for a fully integrated job costing software product· Exceeded quarterly and month performance goals for billable hours through an effective combination of on-site and web-based trainings · Developed functional area specific operational processes used by clients in their day-to-day activities reducing.
Ensure the accuracy and timeliness of all custom developed applications· Designed and implemented a quality assurance process for all existing and newly developed database applications · Designed and developed documentation and training processes and procedures for the major products · Delivery all training activities for a web-based construction.
Provide support and training services for a fully integrated job costing software suite - Hagen OA· Resolved over 85 percent to all support calls within 24 hours exceeding management’s expectations · Managed and supported add-on products (PrintFlow and Prograph) clients for product quality and client satisfaction · Implemented software add-on products into.
Provided accounting and production support and training services for a fully integrated job costing and management software suiteResolved over 85 percent to all support calls within 24 hours exceeding management's expectations in both the accounting and production knowledge areas Supervised and supported add-on products (PrintFlow and Prograph) improving.
Provided support and training for an integrated manufacturing software application - Vantage· Exceeded all month customer support goals for first call resolution· Aided less experienced team members in day-to-day support functions making them more valuable to the team· Supervised a support team of 4 peers· Conducted internal and external classroom training.
Taught all assigned business classes including Principle of Management, Business Finance, Strategic Management and Business Policy, Quality Management, Organization LeadershipIntroduced Internet applications into the senior-level strategic management courseIntroduced computer, quality, and international components into all management courses giving the.
Activities and Societies: Played Hockey
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Bryan Malcolm is listed as Retired Worldwide Customer Success Manager.
Bryan Malcolm is based in Spokane-Coeur d'Alene Area, United States, United States.
Bryan Malcolm has worked for Spokane Software Systems, Inc., Bryan G Malcolm Software Consulting, Exact Software North America, Exact, and Globe Education Network.
You can use AeroLeads to view verified contact signals for Bryan Malcolm, including work email, phone, and LinkedIn data when available.
Bryan Malcolm holds Doctor Of Philosophy (Ph.D.), Business Administration And Management, General from University Of Mississippi.
Bryan Malcolm is listed with skills including Business Analysis, Telecommunications, Javascript, Software Documentation, Training, Quality Assurance, Customer Service, and Process Improvement.
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