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Bryan Mcarthur is a Enterprise Customer Success Manager at Way. He possess expertise in applicant tracking systems, technical recruiting, sourcing, talent acquisition, internet recruiting and 10 more skills. Colleagues describe him as "I have worked with Bryan for a number of years, he is strong team player, has a good work ethic and always approaches tasks in a positive manner. Bryan managed many of the large key accounts at xMatters, and delivered excellent client service and management to his accounts. Bryan manages escalations well and always remains calm in some of the more challenging situations. Bryan was also great at mentoring new team members and has demonstrated good leadership skills. I would strongly recommend Bryan to any future employer, looking to a fill a senior CSM or team leader position.", "Bryan has a strong work ethic and a great team leader. You can always count on him to go above and beyond to ensure great customer service. One of the great traits he has is that he never stops learning and is always hungry to learn more. I'm excited to see what the future has in hold for him.", and "Bryan McArthur is an inspiration to work with. His ability to keep a fun though professional work environment helped our team reach and surpass our goals. His dedication to success is the reason why i would recommend Bryan to any employer."
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Enterprise Customer Success ManagerWayAustin, Tx, Us
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Enterprise Customer Success ManagerOkta May 2022 - PresentSan Francisco, California, Us -
Director, Customer SuccessAppzen Aug 2021 - May 2022San Jose, California, Us -
Manager, Customer SuccessAppzen Sep 2019 - Aug 2021San Jose, California, Us
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Enterprise Customer Success LeadAppzen Apr 2019 - Sep 2019San Jose, California, UsLeading a team of CSMs within the enterprise space to ensure our customers continue to find value in Appzen's leading Artificial Intelligence for the whole AP Office
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Enterprise Customer Success ManagerAppzen Apr 2018 - Apr 2019San Jose, California, UsAppZen is the first artificial intelligence (AI) solution for back office automation. AppZen’s platform uses AI to automate expense report auditing and instantly detect compliance issues and fraud. AppZen’s patented AI combines computer vision, deep learning, and natural language processing to automatically read and understand expense reports, receipts, and travel documents and cross-check them with hundreds of data sources in real time to determine the accuracy and legitimacy of every expense. This enables companies to detect fraud and compliance issues in seconds.
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Strategic Client Success Manager - EastXmatters, Inc Jan 2016 - Feb 2018San Ramon, Ca, UsFocus on strategic clients on the east coast making sure they find value in the use of xMatters .xMatters is a toolchain communication platform that relays data between systems while engaging the right people to resolve incidents. xMatters automates and brings structure to communication so you can proactively prevent outages, manage incidents, and keep the right people informed.Any time there’s a hiccup in your business, resolution processes need to coordinate communication across tools, people, and teams—and to top it off, resolution processes need to operate at the same pace (very fast) as the rest of your business. Whether you're managing DevOps Processes, ITSM, major incidents management, or business continuity, your teams need to move data between tools and systems and deliver information in context to the people who take action. Use xMatters to connect your existing tools and optimize your business processes. -
Client Success ManagerXmatters, Inc Apr 2014 - Feb 2016San Ramon, Ca, UsResponsible for managing a portfolio of Cloud based clients and ensuring their success.. Understanding each client’s business, own relationships, facilitate the initial onboarding activities, and provide regular updates and guidance throughout their life as an xMatters client. Plans, manages, and delivers the setup projects on-time and within scope to ensure complete client success and satisfaction. In the middle of all the action while working with our sales team to give constant updates to product management providing feedback on client requests and working with support to solve an outstanding issues.About xMattersReduce Downtime With Targeted IT Notifications:xMatters reduces incident response time by finding the right person to solve the problem when systems outages require you to manage on-call schedules and escalations.Business Resilience at Your Fingertips:Severe weather. Power outages. Product recalls. Civil unrest. When you need to send emergency notifications to your employees, and simultaneously set your business continuity team in motion, xMatters gets the job done.Deploy Resources More Effectively to Improve Business Processes: Dynamic staffing. Schedule changes. Product recall. When a distributed employee base requires targeted communication, xMatters finds the right employee based on role, skill, and location.Proactively Communicate With Your Customers: Interact with customers and give them the power of self-service. Taking a proactive approach keeps you in control, increasing customer satisfaction and loyalty.
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Customer Success ManagerCompas Technology, Llc Jul 2012 - Apr 2014San Francisco, Ca, UsCOMPAS was developed by a San Francisco based recruiting team who was thoroughly dissatisfied with the functionality and pricing of tools and technologies available for the staffing industry. We have offerings for companies all shapes and sizes. COMPAS is being used by international companies and startups. View our pricing and editions to see what is right for your company.COMPAS has a recruiting platform that is built specifically for the Corporate sector. -
Technical Recruiter For Nelson TechnologyNelson Family Of Companies Oct 2010 - Jul 2012San Rafael, California, UsI'm a proud member of the Nelson Family of Companies, ranking among the Top 10 Best Staffing Firms to Work For in the U.S. It's a family owned business that has grown to one of the largest staffing companies in the Bay Area. Current Nelson Technology clients include: Google, Yahoo!, Sony, Salesforce.com, Visa, Facebook, Brocade, Clorox, NetFlix, BlackArrow and moreE-Mail me at Bmcarthur@nelsontechnology to see if I can help you and if i can't maybe I know someone that can! -
Sourcing SpecialistThe Ascent Services Group Jul 2010 - Oct 2010Duluth, Georgia, Us
Bryan Mcarthur Skills
Bryan Mcarthur Education Details
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Saint Mary'S College Of CaliforniaBusiness Administration Economics And Business Administration -
Canisius UniversityGeneral Education
Frequently Asked Questions about Bryan Mcarthur
What company does Bryan Mcarthur work for?
Bryan Mcarthur works for Way
What is Bryan Mcarthur's role at the current company?
Bryan Mcarthur's current role is Enterprise Customer Success Manager.
What is Bryan Mcarthur's email address?
Bryan Mcarthur's email address is bm****@****ers.com
What is Bryan Mcarthur's direct phone number?
Bryan Mcarthur's direct phone number is +131222*****
What schools did Bryan Mcarthur attend?
Bryan Mcarthur attended Saint Mary's College Of California, Canisius University.
What are some of Bryan Mcarthur's interests?
Bryan Mcarthur has interest in Ats, Saas, New Technology, Recruiting Technologies, Crm, Golf.
What skills is Bryan Mcarthur known for?
Bryan Mcarthur has skills like Applicant Tracking Systems, Technical Recruiting, Sourcing, Talent Acquisition, Internet Recruiting, Recruiting, Vendor Management, Temporary Placement, Saas, Benefits Negotiation, Staffing Services, Account Management.
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