Bryan Mclemore Email & Phone Number

Athens, Texas, United States

INSTALLED, REPAIRED AND UPGRADED CUSTOMER EQUIPMENT. SETUP AND INSTALLATION OF CUSTOMER COMPUTER EQUIPMENT. PROVIDED VIRUS SCAN AND REMOVAL SERVICES. RESOLVED CUSTOMER COMPLAINTS IN A TIMELY AND EFFICIENT MANNER. PROVIDED HOME NETWORKING SET UP AND INSTALLATION SERVICES. ASSISTED CUSTOMER TO BETTER UNDERSTAND WHAT ISSUES WERE REPAIRED AND WHAT CHANGES WERE MADE TO COMPLETE REPAIRS. MAINTAINED AND UPDATED KNOWLEDGE ON NEWLY RELEASED PRODUCTS, REPAIR/UPGRADE PROCEDURES AND SECURITY THREATS

Tyler, Texas

Researched, compiled, accurately analyzed, and documented internal ticketing system information updating multiple databases. Identified and resolved e911 address issues to conform to productivity and quality standards. While maintaining complete knowledge of business operations and functions, coordinated with various teams, auditing multiple databases, to accurately develop business planning forecast to achieve organizational goals.

Athens, Tx

Oversaw the comprehensive operation of four retail locations, including the management and mentorship of the sales staff of the Athens, Gun Barrell City, Jacksonville, and Mineola, Texas locations. As point of contact for all escalated customer issues, excelled at efficiently resolving critical challenges while improving customer satisfaction resulting in numerous personal achievement awards.Established a staff-engaged work environment through one-on-one coaching to maximize confidence… Show more Oversaw the comprehensive operation of four retail locations, including the management and mentorship of the sales staff of the Athens, Gun Barrell City, Jacksonville, and Mineola, Texas locations. As point of contact for all escalated customer issues, excelled at efficiently resolving critical challenges while improving customer satisfaction resulting in numerous personal achievement awards.Established a staff-engaged work environment through one-on-one coaching to maximize confidence and productivity resulting in numerous Team awards (See Achievement Listing). Designed and instructed product training for new and existing products, policies, and procedures. Show less

Tyler, Texas Area

As direct leader of 30-member call enter Technical Support team, established product and procedural training using in-depth call analysis to implement and ensure exceptional customer service strategies.Promoted excellence through trust and confidence utilizing motivational skills earning a reputation for positive attitude and high-quality work among management and hourly teams.Advanced entry-level associates to leadership roles through individual mentorship, and development of monthly… Show more As direct leader of 30-member call enter Technical Support team, established product and procedural training using in-depth call analysis to implement and ensure exceptional customer service strategies.Promoted excellence through trust and confidence utilizing motivational skills earning a reputation for positive attitude and high-quality work among management and hourly teams.Advanced entry-level associates to leadership roles through individual mentorship, and development of monthly scorecard achievement system. Show less

Tyler, Texas Area

Promotion from Tier 2 IT Support (3/2006 – 9/2006) to the position of Universal Billing and Technical Support Team Lead was result of comprehensive understanding of organizational demands and client-based service. As Lead, meticulously documented agent performance analyzing individual strengths and/or weaknesses to customize training and coaching techniques ensuring thorough understanding of core protocols and easy access to reference data.