Bryan Edgar Email & Phone Number

Memphis, TN, US

Colorado Springs, CO, US

• Transformed internal and customer-facing learning functions to improve adoption of company products, processes, and services using a scalable framework of internal and supplemental headcount.Key Achievements:
• Managed design, development, delivery, and administrative personnel with empathy, drive, and vision to reduce turnover and encourage professional growth through a disruptive transformation of the learning organization.
• Introduced Cherwell's first customer-facing certifications and collaborated with the Partner Channel to improve and expand certifications for resell, implementation, and support.
• Leveraged process and knowledge management improvements with stakeholders to design habit-based instruction that improves performance outcomes while reducing training time.
• Expanded choice of short-form learning content formats to minimize interruptions to customer productivity.
• Initiated an agile pipeline of role-based learning journeys using a common foundation of assets to draw more value for our customers, partners, and employees out of our existing knowledge base.

Austin, Texas, US

• Spearheaded redesign of learning strategy to improve workforce planning for global sales enablement.Selected Achievements:
• Mapped new framework of business value for learning organization, increasing executive awareness of impact to workforce planning and strengthening alignment between training efforts and business needs.
• Reworked after event review for executives to reframe learning as a process, emphasize elements of continued support and measurement, and communicate assessment results in relation to job readiness.
• Initiated an organization-wide shift from information delivery to behavior change, influencing the creation of standard processes and templates for building learning solutions.

Austin, Texas, US

• Implemented effective instructional models and methodologies in partnership with stakeholders. Started as contract to hire from Randstad Sourceright.Key Achievement:
• Championed establishment of measurable learning objectives, reducing scope creep and focusing learning solutions on increasing learner productivity.

Denver, CO, US

• Partnered with training staff at three food manufacturing facilities, identifying opportunities for skill advancement and streamlining logistical support to maximize impact of production and leadership training.Key.
• Managed implementation of structured on-the-job training at regional production facilities, resulting in more consistent training outcomes and documentation of tribal knowledge.
• Advised leadership on identifying and implementing a new LMS, producing significant gains in efficiency with industry-standard SCORM compatibility and HRIS integration.
• Saved $125K annually as a result of transitioning from an unproductive vendor relationship.

Exton, PA, US

• Designed, developed, and delivered technical training on large printing systems in online and classroom environments. Applied principles of adult learning theory to adapt education delivery for a global workforce with.
• Upgraded course materials for flagship product, applying principles of instructional design and continuous improvement, achieving a 15% increase in student satisfaction.
• Reduced need for high cost regional training centers while garnering an instructor satisfaction rating of 99%.
• Orchestrated continuous improvement process between Engineering, Service Planning, Technical Support, Information Development, and Field Service, supporting improvements in documentation, troubleshooting and.

Armonk, New York, NY, US

• Engaged customers remotely, analyzing problems to meet or exceed goals for remote fix and customer satisfaction. Started as contract to hire from Ciber.Key Achievements:
• Coordinated establishment of organization-wide expertise taxonomy and road maps to proficiency, improving career mobility within Remote Technical Support (RTS) organization.
• Served in stretch assignment as Co-Chair of IBM’s RTS Skills Council, supporting Skills Coordinators in analysis and projection of class run rates; gap analysis for hardware, software, and compliance training.
• Facilitated technical and customer service skill transfer through collaboration on problem calls and development of troubleshooting flows and “how-to” modules for use by colleagues and customers, resulting in multiple.

Master Of Arts, Information And Learning Technology

Bachelor Of Arts, Music Education