+ Create and present weekly/daily reporting based on performance and outstanding issues with clients. + Provides in depth analysis of all settlement issues and reconciliations issues across all collateral products.+ Reports daily fails, reconciliation discrepancies and current workflow improvements with detailed descriptions and solutions to senior management and clients. + Manages a relationship of 10 individuals in Coimbatore, India to train and develop within the settlements and reconciliation space. + Serve as an escalation contact across 10+ clients for resolution of failing collateral movements and reconciliation discrepancies + Created and improved daily workflow operations, adding to the overall efficiency of collateral management processes. Including mitigating risk, continuous improvements of policies and procedures and streamlining aged processes. + Maintains excellent relationships with multiple clients, banks and brokers to ensure daily processing runs smoothly

+ Performed administrative construction services such as updating posted RFI’s and as-built drawings.+ Wrote/posted RFI’s confirmed as necessary by the project manager and created as-builts while adhering to project deadlines.+ Called contractors requesting associated costs in order to assist with change orders.+ Implemented new policies and procedures to ensure efficiency and improve production