Bryan Miranda Email & Phone Number

Bucaramanga, Co

Colombia

Brindar soporte y documentación de tickets en una plataforma de Service desk para multiples grupos de operaciones a lo largo de Latino America

Colombia

Colombia

Responsibilities:1. Schedule/plan clinical appointments for clinical staff and clients in a healthcare appointment management system2. Communicate with company`s clients and clinical staff via instant messaging and virtual phone services3. Monitor instant messaging service for updates from clinical staff out in the field4. Monitor virtual phone service for updates from clients5. Monitor timeframes of active client authorizations6. Communicate with the Operations department about authorizations for the company's clients7. Audit clinical staff’s appointments to ensure all appointments contain staff and client signatures and clinical notes8. Create/update reports using Microsoft excel according to Work`s responsibilities

Colombia

Client Acquisition Coordinator at a Real Estate CompanyAs a Client Acquisition Coordinator at a Real Estate Company, I was responsible for acquiring new clients. From the initial contact to lead qualification, I ensured personalized attention and converted prospects into qualified leads. I worked in collaboration with other departments to continuously improve lead generation strategies.- Admissions Workflow Coordinator: Responsible for overseeing the workflow of the admissions department, ensuring adherence to established step-by-step processes.- New Territory Case Scheduler and Manager: Responsible for scheduling and managing cases in newly added operational areas.

Colombia

Coldcaller/Lead Qualifier at a Real Estate CompanyAs a Coldcaller/Lead Qualifier at a Real Estate Company, I played a vital role in the sales process by identifying and nurturing potential leads. Utilizing my excellent communication and persuasive skills, I reached out to prospects via phone calls and effectively conveyed the value proposition of our real estate services. Through a combination of active listening, probing questions, and diligent research, I assessed the viability and interest of leads, qualifying them for further engagement with our sales team. With a goal-oriented mindset, I consistently met or exceeded daily targets, contributing to the overall success of the company's sales pipeline. My role as a Coldcaller/Lead Qualifier allowed me to develop strong interpersonal skills, resilience, and the ability to thrive in a fast-paced and target-driven environment.

Colombia

Customer Service Agent at Amazon (Phone, Chat, and Email)As a Customer Service Agent at Amazon, I provided exceptional support to customers through various channels, including phone, chat, and email. I effectively addressed inquiries, resolved issues, and ensured a positive customer experience. Utilizing my excellent communication skills, I assisted customers in navigating their orders, providing product information, and resolving any concerns or complaints they may have had. With a strong focus on customer satisfaction, I consistently met or exceeded performance targets, such as response time and customer satisfaction ratings. My role as a Customer Service Agent at Amazon allowed me to develop strong problem-solving abilities, adaptability, and a customer-centric approach in a fast-paced and dynamic environment.

Colombia

Sales Agent, Technical Support, and Customer Service Representative at AT&T (via Chat)As a Sales Agent, Technical Support, and Customer Service Representative at AT&T, I performed a multifunctional role to provide comprehensive solutions to customers. Through chat support, I successfully conducted sales by advising customers on AT&T's products and services that best fit their needs.Additionally, I offered technical support to customers, resolving their technical issues and guiding them in the proper use of the company's products and services. Leveraging my communication skills and technical understanding, I effectively addressed customer inquiries and concerns, ensuring a satisfactory experience.My focus on customer satisfaction resulted in high retention and loyalty rates, contributing to sales growth and the overall success of the company. As a Sales Agent, Technical Support, and Customer Service Representative at AT&T, I acquired valuable skills in sales, problem-solving, and customer care, excelling in a dynamic and customer-centric environment.

Grado En Administración Y Dirección De Empresas, Business Administration And Management, General

Tripulante De Cabina De Pasajeros, Airline/Commercial/Professional Pilot And Flight Crew