Bryan Lara Email & Phone Number

Santa Monica, California, Us

Santa Monica, California, Us

Directly oversee property operations including front office, housekeeping, and engineering teams at ocean front 70 room boutique hotel. Manage hotel budget and purchasing for all aspects of operations including project management items. Responsible for managing guest relations, employee relations, and vendor relations.

Initiated training and incentive programs, increasing overall guest satisfaction and hotel ranking from #38 in 2015 to #12 out of 202 in the Americas. Oversaw staff of 25+ composed of Concierge, Valet, Bell Services, Front Desk, PBX, Reservations, and Security. Responsible for $700,000 annual payroll; reduced overtime labor costs by 12% from 2014-2015. In addition, managed budget lines such as $36,000 annually for office supplies and branded collateral materials as well as $180,000 in food cost for the Executive Club Lounge

Mclean, Virginia, Us

- Led the Housekeeping, Engineering, Security, and Front Office teams to focus on training and delivery of Hilton service standards and programs. Created and implemented Standard Operating Procedures. Collaborated with Engineering to ensure maintenance programs were being executed on a timely manner. Lastly, supported the General Manager on various duties as directed.

Mclean, Virginia, Us

Managed a hotel team of 10+ staff members, ensuring proper coverage and staff training to uphold service standards. Acted as the main contact for all guest inquiries to reach maximum guest satisfaction. Encouraged guest recognition programs like Hilton HHonors, Milestone Stays and “Guest of the Day” to increase guest loyalty and to increased “Delivery of Hilton HHonors benefits” score by 8.6%.

Managed the day to day office management of an international import and export produce company. Acted as liaison between clients and vendors. Organized and directed all incoming office packages and merchandise. Maintained office efficiency by planning and implementing office systems, procedures, layout and equipment procurement. Assisted in creating check requests for vendor payment and processing expense reports for the two main company principles.

Bethesda , Md, Us

Created revenue generating incentives for front desk agents resulting in additional annual room revenue of $100,000. Led and trained PBX team to create hotel Call Center in which all calls from engineering, housekeeping, and restaurant reservations were channeled into one central area. This consolidation resulted in $50,000 in labor savings. Ensured efficient and professional guest registration, check out, and maintaining 5 Diamond Service Standard. Led a team of 45+ staff members, boosting morale through effective training and incentive programs. Managed and updated CRM system to support guest relations and recognition efforts.

Bethesda , Md, Us

Liaison between Front Desk staff and Front Office Manager to maximize communication, standard implementation and smooth operations of all Front Desk shifts. Worked together with Front Office Manager to manage inventory, focusing on revenue management through occupancy and rate, guest satisfaction, monitor payroll, and motivate front desk staff. Monitored Front desk and assisted coverage for Guest Relations. Provided strong customer relationships by listening to concerns and developing creative solutions to meet goals.