General Manager
Promoted to provide oversight of $21M Annual Business Plan including financial results, sales and marketing, public relations, HR and capital improvements. Directed staff of 6 direct reports and 150 associates. Developed dynamic management team, planned and oversaw multiple capital improvements. Earned top awards for Company. • Achieved or surpassed annual budgeted operating results each year (18% -- 24% EBITDA) through revenue growth and cost containment or reduction. • Achieved Top Ten ranking on Most Popular NYC Restaurants list in Zagat Survey for 2012 and 2013 based on new dining and beverage concepts. • Voted 4 Stars by FORBES for the past 14 years.• Received Grand Award from Wine Spectator every year since 2003.• Constructed and opened 2nd restaurant, Upstairs at ‘21’, resulting in new revenue source and being named Best New Restaurant for 2003 by Zagat.• Created new bar space in 2011, which increased revenue by attracting new and younger clientele.• Negotiated 2 separate 5-year collective bargaining agreements stabilizing labor costs and assuring employee relations.• Created and hosted celebrity speakers series for 15 years as customer loyalty program for existing customers and source of identifying new customers. Was one of founding members of NY Coalition for Conventions, Exhibitions, Meetings & Events marking NYC as a destination after 9/11.