• Manage all aspects of clients relationship with Teesnap.• Understand all aspects of clients business to effectively advise on the application of Teesnap's features.• Partner with clients to identify opportunities that could improve their business results.• Pay attention to clients details, concerns, and submit feedback to influence software product changes.• Provide client training and education on company product and service.• Complete contract negotiations, renewals and disputes of client contracts at appropriate interval.• Work with revenue management to develop proposals to clients.• Provide technical support to client as required via email, phone, and chat.• Create, manage, and track client data using tools provided to showcase opportunities and wins.• Manage a calendar of marketing activities for multiple Teesnap clients, exhibit excellent brand awareness, and exceed expectations through relevant design.• Achieve target client retention through effective problem solving and quick response to issues.• Intervene to clients at risk and propose mitigation plans to ease concerns.• Develop and implement a well-planned client on-boarding process to successfully bring client onto product.• Become a trusted advisor for clients as their primary point of contact to ensure they are using our solutions to achieve full business value.• Identify and close new sales opportunities from your clients to grow our business while driving more value for the clients using our products.• Identify renewal risks and collaborate with the relevant internal teams to identify strategies that remediate issues and ensure a client retention.• Collaborate with stakeholders such as Technical Support, Sales & Operations to drive beneficial outcomes for clients.• Utilize various systems to track customer details, including customer health, engagements, and potential renewal / sales opportunities.

I proactively introduced GOLFTEC's coaching method to interview and coach employees. I used CRM to direct new leads through sales process as well as implemented appropriate improvement programs and conducted sales negotiations with various customers. Moreover, I delivered recommendations to regional manager about employee discipline and promotion, while monitoring coaches' performance by conducting performance appraisals and annual reviews. I utilized Excel to manage budget, optimize revenue, and decrease expenses. I developed shift hours and coaching schedules as well as paid time off (PTO) program. I approved refunds and addressed client queries according to requirements. I also administered all center opening and closing functions, as well as center maintenance activities. I leveraged professional judgment and expertise to deliver individual lessons. In addition to the aforementioned tasks, I contributed in monthly manager meetings and provided quarterly business updated PowerPoint presentations.My key highlights for this role include the following:- Obtained GOLFTEC Platinum Club Award to manage top-performing location in 2016 and 2018.- Met key metrics, including more than 30% YOY sales growth, 75% close ratio, and 35% renewal/referral rate.- Accomplished center goals and introduced effective team environment by orchestrating weekly employees meetings via utilization of Word, Excel, and PowerPoint.- Ensured promotion of center through local grassroots marketing efforts, PGA section, and community involvement.

Certified Personal Coach, GOLFTEC, Dallas, TXIndependent Contractor, GOLFTEC Events, Denver, COAssistant Golf Professional – Multiple Facilities, Deer Creek GolfClub/Blackwolf Run & Whistling Straits/King’s Crossing Country Club, Centennial, CO/ Kohler, WI/ Corpus Christi, TXOutside Sales Associate, Goof Proof Promotions, Durango, COIndependent Sales Contractor, Vector Corporation, Corpus Christi, TX