Bryan Santiago Email & Phone Number

White Plains, Ny, Us

San Francisco, California, Us

Security Operations engineer triaging and promptly responding to security alerts, requests, and reported issues. I Managed and conducted comprehensive risk assessments of all third-party vendors, software, and resources. Matured Cruises 3rd third-party vendor management process by creating effective workflows, documentation, and collaboration with cross-functioning business units. This work contributed to Cruises earning SOC2 compliance in 2023. Developed and operationalized a user-friendly self-service process for reviewing Open-Source Software requests. Minimizing manual reviews down to <1%.Liaison between end-users and security teams to review and approve security policy exceptions. Drove security exception requests through the life cycle, documenting and reporting metrics every quarter.As a Certified Duo Administrator, I provided exceptional support and ensured the enforcement of MFA across the organization. I supported the rollout of a mandatory WebAuthn standard at Cruise.

New York, Ny, Us

Part of a team that analyzes and assesses vulnerabilities in the infrastructure (software, hardware, networks). Recommend the available tools and countermeasures to remedy the detected vulnerabilities and implement best practices and policies for data security.IAM administrator, responsible for the access management life cycle. Responsible for implementing the proper solutions to address any gaps in the access provisioning and account management process. Develop a strong partnership with the Berkeley College Human Resource team to streamline the onboarding process. Promote the importance of cyber security awareness throughout Berkeley College by providing training and educational resources. Work with all business units of the college to assist with security technology solutions, application security, programming, desktop, and network/system security.

New York, Ny, Us

Led a team of 15+ technicians who provided technical support for all staff, students, and faculty across the organization (New York/New Jersey) Managed a wide range of projects: o Win10 upgrade across the entire system o Consolidation of two campus locations, housing desktops, laptops, and classroom technology o Installation of smart boards and smart projectors in all campus classrooms-Elected into Berkeley Colleges leadership program

New York, Ny, Us

Served as a team leadResponsible for maintaining all technology onsite at the Berkeley College Paramus Campus location Coordinated and managed team projectsAssisted management with maintaining proper work flow and process within the team

New York, Ny, Us

Part of a team of Desktop Support Technicians responsible for maintaining classroom and office technology at all NY Berkeley College locationsResponsible for providing technical assistance to all Berkeley College students and staff onsite and remotelyWorking with a team of technicians on the deployment of new and upgraded desktop technology throughout Berkeley College

New York, Us

Field Engineer responsible for providing onsite as well as remote support to several managed businesses under DMS Technology Other responsibilities included asset management and assisting tier 2/3 engineers with back-end system checks and support

Hanover, Md, Us

Part of the DMAC Team (Disconnects, Moves, Add, and Changes) providing technical as well as migration support for all Bank of America users Configuration and deployment of desktop workstations to all Bank Of America client locationsProviding follow up support for all workstation deployments as well maintaining proper inventory and asset management

Plano, Texas, Us

Provided a centralized service of provisioning wireless devices for all supported businesses in the Americas; covering all U.S Merrill Lynch Campus locations and Branch officesDealt with the receiving and distribution of all mobile devices as well as acted as a liaison between vendor and business

Bachelor Of Applied Science - Basc, National Security And Intelligence

Information Technology Management, Information Technology