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Bryan Munro Email & Phone Number
Technical Support Manager
at
Abnormal AI
2 work emails found
@bluescape.com
2 phones found area 916 and 650
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Technical Support Manager
Location
Sacramento, California, United States
Company size
Who is Bryan Munro? Overview
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Quick answer
Bryan Munro is listed as Technical Support Manager at Abnormal AI, a company with 1275 employees, based in Sacramento, California, United States. AeroLeads shows a work email signal at bluescape.com, phone signal with area code 916, 650, and a matched LinkedIn profile for Bryan Munro.
Bryan Munro previously worked as Technical Support Manager at Abnormal Security and Technical Support Engineering Manager at Bluescape. Bryan Munro holds B.S. Digital Art Engineering, Programming, Project Management. And Game Design from University Of Silicon Valley.
Company email context
Email format at Abnormal AI
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{first}.{last}@bluescape.com
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AeroLeads found 2 current-domain work email signals for Bryan Munro. Compare company email patterns before reaching out.
Profile bio
About Bryan Munro
As the Technical Support Engineering Manager at Bluescape, my focus has been on elevating our support services by implementing the Knowledge Centered Service methodology, ensuring that our team not only meets but exceeds SLA metrics. My leadership has been pivotal in managing high-impact projects, such as a seamless CRM migration and advancing our disaster recovery and compliance initiatives.Our team's commitment to white glove support, particularly for enterprise and Government accounts, has fortified our reputation for excellence. With a hands-on approach, I've fostered cross-departmental collaboration and developed comprehensive training programs that empower our staff and enhance our customer success strategies. These efforts have solidified our position as a trusted provider in SaaS support.
Listed skills include Game Design, Video Games, Level Design, Game Development, and 22 others.
Current workplace
Bryan Munro's current company
Company context helps verify the profile and gives searchers a useful next step.
Abnormal Ai
12 roles
Bryan Munro work experience
A career timeline built from the work history available for this profile.
Technical Support Manager
Current
Sep 2024 - Present
Technical Support Engineering Manager
Implemented and trained support team on how to follow the Knowledge Centered Service (KCS) methodology.Managed a team of support agents responsible for white glove technical support and ensured SLA metrics are met.Successfully led a CRM migration from Salesforce Lightning to Zendesk without downtime.Worked with senior management and sales to evaluate the.
Jun 2020 - Jun 2024
Senior Technical Support Engineer
Escalation point for enterprise clients and troubleshooting client specific configurations.Trainer for onboarding new employees and a subject matter expert in training videos for external consumption.Developed cross-department training with Customer Success.
Aug 2018 - Jul 2020
Technical Support Engineer
Provide enterprise level SaaS support for hardware and software issues.Proactively analyze tickets and interactions to help guide training plans via Customer Success Manager.Support Linux and Windows systems that handle multi-touch displays.Advise product management based on customer feedback, work with project managers on new releases, and assist QA with.
Mar 2016 - Aug 2018
Technical Support Engineer Tier Ii
Technician for the Barracuda Spam and Virus Firewall, cloud based Email Security Service, and Barracuda Backup Storage system.- First point of contact for our Premium Support clients.- Acting escalation point handling exceptionally complex cases, troubleshooting and properly identifying bugs.- Responsible for leading a group of technicians and writing.
Sep 2013 - Mar 2016
Quality Assurance Lead
Chirpme, Inc
- In charge of testing a Facebook application across five unique environments.
- Established the build release process in correlation with tracking version history through a blog.
May 2013 - Sep 2013
Qa Analyst
Rockyou Games
- Responsible for the planning, creation, and execution of test plans.
- iOS cross platform testing with Facebook.
- Responded to consumer service complaints via Zendesk.Main QA tester for the following Facebook games: Movie Blitz, The Walking Dead, Kartworld.Cross platform tested the Movie Blitz iOS application with the Facebook.
Apr 2012 - Mar 2013
Lead Qa Tester
- Managed and allocated a varying-sized team of testers for my projects.
- Managed an outsourced QA team.Tested the following Facebook games: Dungeons and Dragons: Heroes of Neverwinter, Asteriods, Yars' Revenge.Assisted in testing in DLC for Test Drive Unlimited II and Dungeons and Dragons.
Feb 2011 - Dec 2011
Playstation Network Tester
- Created and executed test plans from an XML data sheet.
- Provided an Excel bug report on my projects.
Mar 2010 - Feb 2011
Sep 2009 - Nov 2009
Level Design Teacher
Taught a course on level design using the Unreal 3 Editor. Contract Job.
Jun 2009 - Jul 2009
1 education record
Bryan Munro education
-
University Of Silicon Valley
FAQ
Frequently asked questions about Bryan Munro
Quick answers generated from the profile data available on this page.
What company does Bryan Munro work for?
Bryan Munro works for Abnormal AI.
What is Bryan Munro's role at Abnormal AI?
Bryan Munro is listed as Technical Support Manager at Abnormal AI.
What is Bryan Munro's email address?
AeroLeads has found 2 work email signals at @bluescape.com for Bryan Munro at Abnormal AI.
What is Bryan Munro's phone number?
AeroLeads has found 2 phone signal(s) with area code 916, 650 for Bryan Munro at Abnormal AI.
Where is Bryan Munro based?
Bryan Munro is based in Sacramento, California, United States while working with Abnormal AI.
What companies has Bryan Munro worked for?
Bryan Munro has worked for Abnormal Ai, Abnormal Security, Bluescape, Barracuda Networks, and Chirpme, Inc.
How can I contact Bryan Munro?
You can use AeroLeads to view verified contact signals for Bryan Munro at Abnormal AI, including work email, phone, and LinkedIn data when available.
What schools did Bryan Munro attend?
Bryan Munro holds B.S. Digital Art Engineering, Programming, Project Management. And Game Design from University Of Silicon Valley.
What skills is Bryan Munro known for?
Bryan Munro is listed with skills including Game Design, Video Games, Level Design, Game Development, Quality Assurance, Game Testing, Mmo, and Technical Support.
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