Supporting the Lean Department

- Liaised with the Key Client Director and Chief Commercial Officer toexecute logistics for client tours, high-level meetings, and leadershipconferences.- Handled and performed routine administrative functions like preparingcorrespondence, receiving visitors, scheduling meetings, and maintainingadequate supply levels.- Actively involved in cross-functional Gemba observations and Kaizenmeetings to learn and apply Lean terminology and practices.

- Worked with SAP, WMS, and Route Planner systems to enhancelogistics understanding and streamline Final Mile Servicestransportation management.- Shadowed drivers and managers, developing a strong understanding ofdaily operations, driver retention, and safety management practices.- Presented an improvement project to the Director of Operations andGeneral Manager, focusing on optimizing location processes

- Hired, trained, and led a team of 4 associates to receive, sort, and process Ecommerce returns from all Distribution Centers- Create and supervise packaging and process for an open box inventory of products - Supervise and communicate with current Warehouse Coordinator in order to manage any outstanding projects- Research and develop outreach for vacation rental B2B customers directly and through indirect marketing strategies - Create SOPs and templates for B2B and social media communication - Capture and create social media posts

- Plan and process outgoing shipments to replenish inventory in Amazon and Target using UPS, FedEx and various freight forwarders; sent 1000 units per week for resale- Wrote reports and had meetings with the management to provide updates on project progress.- Supervised team to improve productivity in the warehouse. - Created Standard Operating Procedures (SOPs) for return management- Be the person of contact for carrier and donation center representatives.

- Handled inspections, evaluations, and grading of returned customer goods from Amazon, Walmart, Target and other channels. - Managed inventory and conducted cycle counts of incoming/outgoing products. Identified major KPIs for the production team. - Repackaged returned products to salvage for loss reduction; sold refurbished items through local community-based channels waste reduction, and donated non-sellable items to charity. - Donated non-sellable items to charity -- recycle and sustainable

- Collaborated with fellow leaders about targets that needed to be met, marketing strategies, and day-to-day operations.- Created forms to help employees organize their work more efficiently.- Communicated effectively to coworkers about whether we have succeeded or need improvement in our performance to reach our set goals.- Executed the necessary paperwork to open and close the store, as well as engaged in depositing and receiving cash from the bank.- Maintained and enforced strict and up-to-date cleanliness and social distancing policies regarding the COVID-19 outbreak to ensure both employee safety and customer satisfaction.- Actively stayed informed about the latest sales offering and loyalty programs to ensure customer satisfaction

- Greeted customers upon arrival and helped them with any questions or concerns.- Operated check out lane and any equipment required to satisfy customers’ requests like machines where food is made or kept, drink dispensers, cash register, etc.- Collaborated with the team to make sure operations were efficient and quick.- Cleaned more than 10 theaters with 10-20 aisles of seats punctually with enough time for the next showing to start.

- Greeted customers upon entry to the restaurant and assisted with any questions or concerns they had with the menu items- Memorized over 30 menu items and rotating specials in order to give customized recommendations to guests.- Handled POS system transactions including credit, cash, and refunds to ensure seamless and accurate cash flow.- Assisted chefs with handing out the food to the customers and assisting with any questions or concerns they might have of any order