Bryanna Holston Email & Phone Number

Pikesville, Maryland, United States

Working Class Title: Administrative Investigator

Baltimore, Maryland, United States

Detected improper payments & fraudulent claimant information; Evaluated credibility of evidence to write determinations that provide sufficient evidentiary summaries & conclusions comprehendible to claimants & employers. Analyzed claimants’ financial transaction data for validity & accuracy of payments; Collaborate firsthand with the Claim Center & third-party vendors to discover reasons for payment discrepancies. Contacted customers directly to notify of fraudulent activity on their accounts to minimize & prevent impacts. Investigated cases of identity theft, fraudulent payment increases & costly overpayments ranging from $1,000-$50,000 per case. Utilized MVA records & government websites to identify fraudulent forms of identification.

Baltimore, Maryland, United States

Enforced Title XIII to avoid disclosure of personal identifiable information (PII). Answered multi-line phone system to answer questions from prospective employees; Transferred callers to appropriate departments or staff members when necessary. Used Decennial Applicant Personnel & Payroll System (DAPPS) to provide quality clerical support through data entry, document management & recruitment of 1,600 new hires within 2-week deadline. Photographed & fingerprinted 50 new hires per day for background checks. Recognized technical issues prior to ticket escalation, using Administrative Ticket Console, and applied troubleshooting techniques for effective resolutions. Assisted IT Manager with overseeing inventory of field equipment. Provided IT training to new-hires.

Frostburg, Md

Responsible for patrolling assigned areas on foot to ensure public compliance with existing parking ordinance. Wrote over 50 warnings and citations a week for illegally parked vehicles in various types of weather. Occasionally dealt with unruly pedestrians and diffused altercations to prevent them from escalating to a serious issue. Entered and retrieved information pertaining to vehicle registration, identification, and status, using mobile ticketing systems. Identified vehicles in violation of parking codes & confirmed identities of drivers to determine information to be printed on citations.

Pikesville, Md

Became familiar with police operations and developed a better understanding of the complexities of the criminal justice system through training and direct experience. I was in several ride alongs with State Troopers to better understand what is involved in law enforcement/ patrol work. I also performed administrative tasks for the police department such as developing, maintaining, verifying and evaluating existing systems; Overseeing the switch from paper to electronic record-keeping, and ensuring that records are easily accessible when needed through Microsoft Excel. I also spent time in Maryland's Forensics Division to develop a better understanding of what goes into collecting evidence at the scene of the crime and performing scientific and technical analysis of the evidence in laboratories.