Bryanna Leblanc Email & Phone Number

Halifax, Nova Scotia, Canada

Gathered IT ticket escalation data to improve IT experience for clinical staff at all levels of organization. Collaborated on Excel spreadsheets and PowerPoint presentations to provide root cause information on major incidents to managers and directors. Processed non-standard software and hardware tickets to ensure they are properly vetted and managed.

Coordinated changes to the workplace through their workflow; ensuring that all requirements are met. Assisted in continuously improving IT change management operations and activities. Communicated change standards and workflows with upper management, co-workers, change assessors and change initiators. Supported the creation of a new risk assessment tool..

Halifax, Nova Scotia, Canada

Lead new iPhone 6 upgrade process, contacted clients and managers via email, phone calls, and meetings to upgrade devices. Created journal entries to reimburse clients for initial iPhone upgrade charges. Created standard operating procedures to outline new upgrade process. Successfully lead the upgrade and replacement of iPhone 6 devices.

Halifax, Nova Scotia, Canada

Assisted staff in implementing Oracle, Halifax Stanfield’s new ERP system. Created journal entries, calculated CPP, EI, and employee benefits for payroll deposits and entered them in Oracle before month-end close. Combined monthly income statements reports for directors, vice presidents and managers. Produced many reports for the financial department.

Responsible for creating journal entries for numerous charges within NSHA. Additionally, I collaborated on getting unmanaged iPads configured on the NSHA network to ensure that all clinical information is safe and secure.

Created Journal Entries for Printer, Computer Leased Equipment and Telephone charges for all Nova Scotia Health Authority Zones. Responsibilities also included finding new cost centres for printers that did not have a cost centre associated with them or were blocked. Additionally, I was responsible for helping users get set up to work remotely from home.

Responsibilities included reaching out to managers throughout the organization to gather information on who is responsible for each clinical application, updating a central spreadsheet and entering the information gathered in an NSHA tracking software.

Nova Scotia, Canada

Gathered and entered printer data from all central zone hospitals in Nova Scotia. Responsibilities included emailing and calling managers or personally visiting NSHA locations in order to gather information on printer locations and cost centres.

Nova Scotia, Canada

Worked in a team environment as well as individually. Responsibilities included performing returns and exchanges for customers, opening and closing the store in the morning or night, counting tills, counting the safe, balancing money, doing up the store deposit, helping customers with questions or concerns and much more.

Nova Scotia, Canada

Worked on the front till serving many customers. Responsibilities included taking orders, cleaning the lobby and handing out food. Promoted to work in the drive-thru, tasks included taking orders and serving food at a faster pace.

Bachelor'S Degree, Business/Commerce, Finance

Bachelor Of Business Administration - Bba, Business/Commerce, General